4 Job Positions at Blue Sky Arena Park Ltd: (Deadline 10 May 2024)
Bartender at Blue Sky Arena Park Ltd: (Deadline 10 May 2024)
KIGALI UNIVERSE Ltd.
Job Description
Job Title: Bartender
Location: Kigali-Rwanda
Reports to: Restaurant Supervisor
Department: Operations
Job Purpose
In this role, you will primarily be responsible to create classic and innovative drinks exceeding customers’ needs and expectations. You will have to accept feedback from a customer and modify ingredients to fit taste preferences.
Responsibilities
- Prepare alcohol or non-alcohol beverages for bar and restaurant clients
- Interact with customers, take orders and serve snacks and drinks
- Assess customers’ needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customers’ identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
Requirements and skills
- Resume and proven working experience as a Bartender at least 3 years of experience
- Excellent knowledge of in mixing, garnishing and serving drinks
- Computer literacy
- Knowledge of English and French as second language is a plus
- Positive attitude and excellent communication skills
- Ability to keep the bar organized, stocked and clean
- Relevant training certificate
CORE VALUES & COMPETENCIES
Blow away the Customer:
- I care and work towards exceeding the expectations of my customers;
- I am proactive and deliver unique and everlasting memories for our customers;
- Develop Passionate and Committed People;
- I am committed to being thoughtful towards our colleagues;
- I am passionate about my role;
- Continuously Strive for Perfections (good enough never is);
- I constantly seek new ways and ideas to improve what I do;
- I am inspired to make a difference;
- I am honest and fair;
- I take responsibility and contribute towards the financial performance of where I work.
All interested candidates should submit their documents before 10th May 2024 via email at [email protected].
ACKNOWLEDGEMENT
I have read and understand the duties required of me and will adhere to and perform them as required.
Front Office Agent at Blue Sky Arena Park Ltd: (Deadline 10 May 2024)
Job Description
Job Title: Front Office Agent
Location: Kigali-Rwanda
Reports to: Front Office Supervisor
Department: Operations
Job Purpose
In this role, you will primarily be responsible for providing exceptional customer service at the checkout counter, handling cash transactions accurately, membership records, maintaining a tidy and organized front-end area, processing cash, debit, credit, and check transactions using a cash register or other point-of-sale system in a retail environment.
Additionally, you will take on the crucial task of managing reservations for our establishment, ensuring smooth and efficient scheduling for our customers. This position requires excellent communication skills, attention to detail, and the ability to multitask effectively.
Key Duties and Responsibilities:
- Greet customers with a friendly and professional demeanor, providing a positive first impression.
- Verify billed items accurately, ensuring pricing and product codes are entered correctly compared to Captain orders and pricing categories.
- Process cash, mobile money, credit, and debit card transactions efficiently, maintaining a balanced cash drawer.
- Issue receipts, refunds, and change.
- Redeem stamps and coupons.
- Answer customer inquiries and resolve any issues or complaints promptly and courteously.
- Ensure the checkout area is clean, well-stocked, and organized at all times.
- Collaborate with other team members to maintain a smooth and efficient billing process.
- Provide hands-on support and assistance to Colleagues to ensure highest levels of service and courtesy are provided to guests.
- Adhere to all company policies and procedures, including safety and security protocols.
- Handle incoming reservation requests through various available channels (phone, email, online) and ensure that all procedures are followed according to guidelines given.
- Assist customers in selecting suitable reservation options based on their preferences and availability.
- Enter reservation details accurately into the system, ensuring all necessary information is recorded.
- Confirm reservations with customers, providing all necessary details and addressing any questions or concerns.
- Maintain an organized reservation calendar, ensuring optimal scheduling and maximizing occupancy.
- Monitor and manage reservation cancellations and modifications promptly, offering alternative options when necessary.
- Collaborate with other departments, such as the kitchen or management, to ensure seamless coordination of reservations.
- Participate in all team briefings, meetings, and training as directed by Management.
Qualifications:
Customer Service Skills:
- Exceptional customer service and interpersonal skills, with a friendly and approachable demeanor.
- Ability to handle challenging situations with patience and professionalism.
- Strong guest-oriented communication skills, both verbal and written English and French, with the ability to actively listen and respond effectively.
Attention to Detail:
- Accurate cash handling abilities, with a keen eye for detail to prevent errors.
- Thoroughness in recording reservation information and maintaining an organized reservation system.
- Ability to perform assigned duties with attention to details, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
Multitasking and Time Management:
- Demonstrated ability to handle multiple tasks simultaneously and prioritize effectively.
- Efficient time management skills to ensure prompt response to customer inquiries and manage reservations promptly.
Technology Proficiency:
- Comfortable working with computer systems, including point-of-sale (POS) systems and reservation management software.
- Proficiency in basic office applications (e.g., email, spreadsheets) and the ability to learn new software quickly.
Flexibility and Teamwork:
- Willingness to work in a dynamic and fast-paced environment.
- Ability to collaborate effectively with colleagues and other departments to ensure smooth operations.
CORE VALUES & COMPETENCIES
Blow Away the Customer:
- I care and work towards exceeding the expectations of my customers;
- I am proactive and deliver unique and everlasting memories for our customers;
- Develop Passionate and Committed People;
- I am committed to being thoughtful towards our colleagues;
- I am passionate about my role;
- Continuously Strive for Perfections (good enough never is);
- I constantly seek new ways and ideas to improve what I do;
- I am inspired to make a difference;
- I am honest and fair;
- I take responsibility and contribute towards the financial performance of where I work.
All interested candidates should submit their documents before 10th May 2024 via email at [email protected].
ACKNOWLEDGEMENT
I have read and understand the duties required of me and will adhere to and perform them as required.
Restaurant Manager at Blue Sky Arena Park Ltd: (Deadline 10 May 2024)
KIGALI UNIVERSE Ltd.
Job Description
Job Title: Restaurant Manager
Location: Kigali-Rwanda
Reports to: General Manager
Department: Operations
Job Purpose
In this role, you will primarily be responsible of overseeing the activities of restaurant staff, expediting customers’ orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways to decrease the restaurant’s operational costs.
To be successful as a Restaurant Manager, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing Restaurant Manager should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience.
Restaurant Manager Responsibilities:
- Managing restaurant staff’s work schedules.
- Conducting regular inspections of the restaurant kitchen and bar to determine whether proper standards of hygiene and sanitation are maintained.
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
- Checking in on dining customers to enquire about food quality and service.
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
- Monitoring the restaurant’s cash flow and settling outstanding bills.
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Resolving customer complaints in a professional manner.
Restaurant Manager Requirements:
- High school diploma or GED.
- Bachelor’s degree in business administration or hospitality is advantageous.
- Proven experience working as a Supervisor/Manager in the hospitality industry.
- The ability to work in a fast-paced environment.
- The ability to stand for extended periods.
- Strong management skills.
- Excellent organizational skills.
- Effective communication skills.
- Exceptional customer service skills.
CORE VALUES & COMPETENCIES
Blow Away the Customer:
- I care and work towards exceeding the expectations of my customers;
- I am proactive and deliver unique and everlasting memories for our customers;
- Develop Passionate and Committed People;
- I am committed to being thoughtful towards our colleagues;
- I am passionate about my role;
- Continuously Strive for Perfections (good enough never is);
- I constantly seek new ways and ideas to improve what I do;
- I am inspired to make a difference;
- I am honest and fair;
- I take responsibility and contribute towards the financial performance of where I work.
All interested candidates should submit their documents before 10th May 2024 via email at [email protected].
ACKNOWLEDGEMENT
I have read and understand the duties required of me and will adhere to and perform them as required.
Front Office Agent at Blue Sky Arena Park Ltd: (Deadline 10 May 2024)
Job Description
Job Title: Front Office Agent
Location: Kigali-Rwanda
Reports to: Front Office Supervisor
Department: Operations
Job Purpose
In this role, you will primarily be responsible for providing exceptional customer service at the checkout counter, handling cash transactions accurately, membership records, maintaining a tidy and organized front-end area, processing cash, debit, credit, and check transactions using a cash register or other point-of-sale system in a retail environment.
Additionally, you will take on the crucial task of managing reservations for our establishment, ensuring smooth and efficient scheduling for our customers. This position requires excellent communication skills, attention to detail, and the ability to multitask effectively.
Key Duties and Responsibilities:
- Greet customers with a friendly and professional demeanor, providing a positive first impression.
- Verify billed items accurately, ensuring pricing and product codes are entered correctly compared to Captain orders and pricing categories.
- Process cash, mobile money, credit, and debit card transactions efficiently, maintaining a balanced cash drawer.
- Issue receipts, refunds, and change.
- Redeem stamps and coupons.
- Answer customer inquiries and resolve any issues or complaints promptly and courteously.
- Ensure the checkout area is clean, well-stocked, and organized at all times.
- Collaborate with other team members to maintain a smooth and efficient billing process.
- Provide hands-on support and assistance to Colleagues to ensure highest levels of service and courtesy are provided to guests.
- Adhere to all company policies and procedures, including safety and security protocols.
- Handle incoming reservation requests through various available channels (phone, email, online) and ensure that all procedures are followed according to guidelines given.
- Assist customers in selecting suitable reservation options based on their preferences and availability.
- Enter reservation details accurately into the system, ensuring all necessary information is recorded.
- Confirm reservations with customers, providing all necessary details and addressing any questions or concerns.
- Maintain an organized reservation calendar, ensuring optimal scheduling and maximizing occupancy.
- Monitor and manage reservation cancellations and modifications promptly, offering alternative options when necessary.
- Collaborate with other departments, such as the kitchen or management, to ensure seamless coordination of reservations.
- Participate in all team briefings, meetings, and training as directed by Management.
Qualifications:
Customer Service Skills:
- Exceptional customer service and interpersonal skills, with a friendly and approachable demeanor.
- Ability to handle challenging situations with patience and professionalism.
- Strong guest-oriented communication skills, both verbal and written English and French, with the ability to actively listen and respond effectively.
Attention to Detail:
- Accurate cash handling abilities, with a keen eye for detail to prevent errors.
- Thoroughness in recording reservation information and maintaining an organized reservation system.
- Ability to perform assigned duties with attention to details, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
Multitasking and Time Management:
- Demonstrated ability to handle multiple tasks simultaneously and prioritize effectively.
- Efficient time management skills to ensure prompt response to customer inquiries and manage reservations promptly.
Technology Proficiency:
- Comfortable working with computer systems, including point-of-sale (POS) systems and reservation management software.
- Proficiency in basic office applications (e.g., email, spreadsheets) and the ability to learn new software quickly.
Flexibility and Teamwork:
- Willingness to work in a dynamic and fast-paced environment.
- Ability to collaborate effectively with colleagues and other departments to ensure smooth operations.
CORE VALUES & COMPETENCIES
Blow Away the Customer:
- I care and work towards exceeding the expectations of my customers;
- I am proactive and deliver unique and everlasting memories for our customers;
- Develop Passionate and Committed People;
- I am committed to being thoughtful towards our colleagues;
- I am passionate about my role;
- Continuously Strive for Perfections (good enough never is);
- I constantly seek new ways and ideas to improve what I do;
- I am inspired to make a difference;
- I am honest and fair;
- I take responsibility and contribute towards the financial performance of where I work.
All interested candidates should submit their documents before 10th May 2024 via email at [email protected].
ACKNOWLEDGEMENT
I have read and understand the duties required of me and will adhere to and perform them as required.
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