UNDP 2024 ICT Intern Assistant (I05) at Saudi Arabia [Paid Internship]: (Deadline 24 April 2024

The 2024 ICT Intern Assistant works in close collaboration with Programme, Operations and Projects teams in the Saudi Arabia CO and UNDP HQ staff to resolve ICT-related issues.

Duties and Responsibilities

1. Support implementation of ICT management systems and strategies.
   • Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.
   • Provide inputs to CO administrative business processes mapping and support implementation of internal Standard Operating Procedures (SOPs).
   • Provide ICT support for key events and provide video/audio conferencing support for hybrid meetings.
   • Provide ICT help desk support to colleagues in other agencies.
   • Provide input to preparation of results-oriented workplans.
   • Support the use of ERP functionality for improved business results and improved client services.
2. Ensure effective functioning of the CO hardware and software packages.
   • Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.
3. Assist in providing automation and digitalization support for both CO Operations and Programmes.
   • Assist in the installation of commercial and in-house developed software and related upgrades.
4. Support network administration.
   • Monitor file server traffic, usage and performance on a frequent and regular basis.
   • Assist in cloud-based backup and restoration procedures for local drives.
   • Provide support to users in virus detection, removal, and prevention. Assist in upgrading patch and anti-virus programs on a timely basis.
   • Respond to user needs and questions regarding network access.
   • Assist in trouble-shooting and monitoring of network problems.
   • Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts in cooperation with the Procurement Unit.
   • Maintain the filing system ensuring safekeeping of confidential materials.
5. Ensure facilitation of knowledge building and knowledge sharing in the CO
   • Participate and assist in the organization of training for the CO staff on ICT issues.
   • Provide sound contributions to knowledge networks and communities of practice.
   • The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Required Skills and Experience for 2024 ICT Intern Assistant

1. Education:
   • Secondary education is required with formal training in IT systems, business software and/or web-based applications. Certifications in ITIL/hardware/software management/application and/or MCP are an asset.
   • A university degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.
2. Experience:
   • Minimum of 5 years (with high school diploma) or 2 years (with bachelor’s degree) of relevant working experience in network administration, web design, providing technical support for hardware/software or cloud ERP environments, working with telecommunications facilities; and applying knowledge of database applications, web-based management systems, and cloud infrastructure solutions.
3. Language Requirements
   • Fluency in Arabic is required.
   • Fluency in English is required.
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