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TASKS, DUTIES & RESPONSIBILITIES
Understanding the companies Policies, Procedures, Operational Principles and the components involved in the day to day operations of the Kitchen Departments.
- Ensure ingredients and final products are fresh.
- Follow recipes, including measuring, weighing and mixing ingredients.
- Prepares, cooks, bake, grill, steam and boil and serves meats, vegetables, fish, poultry sauces, vegetables, soups, and other foods.
- Present accompaniment and arrange final dishes.
- Occasionally serve food.
- Maintain a clean and safe work area, including handling utensils, equipment and dishes
- Handle and store ingredients and food.
- Maintain food safety and sanitation standards.
- Clean and sanitize work areas, equipment and utensils.
- Check quality and freshness of ingredients and equipment.
- Assists and keeps kitchen Fridges/Floors/Workplace and Scullery clean at all times.
- Assists with scullery duties, kitchen scrub down duties, storage duties of operating equipment.
- Cuts, trims and debones meats and poultry for cooking.
- Garnishes and portions cooked foods.
- Helps with the preparation of buffets and be available to assist with the service of the buffets.
- Avoids unnecessary wastage and report on shrinkage.
- Must be able to perform and assist with prep work if necessary.
- Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards and Accor Policies & Procedures Manual.
- Always Recognize and greet the guests first.
- Respond to any reasonable tasks as assigned by superiors.
- Responsible for the highest level & standard of cleanliness and Hygiene in all areas.
- Assist to collect requested products from the store.
- Use hands to lift, carry, or pull objects that may be heavy.
- Ensuring all equipment are clean and well maintained.
- Ensures that chemicals is strictly used according to the specification sheets, Health and Safety regulations and in accordance to the companies Policies & Procedures
- If required to wear protective gear while using chemicals ensure that its available. (gloves, masks, goggles)
- Follows proper safety, hygiene, and sanitation practices
GUEST SATISFACTION
Ensures that all guests are welcome in a professional, efficient and courteous manner.
- Liaises with all guests, ascertaining their requirements and co-coordinating these needs to the standards laid down by the companies Policies & Procedures.
- Greets guests in a warm and friendly manner.
- Answers calls in a professional manner and within 3 rings.
- Follow-ups are done to ensure the guest’s request, query or needs has been actioned and guest is satisfied.
- To have thorough knowledge of all facilities and services offered by the lodge.
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RESPONSIBLE BUSINESS
- Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
- Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
- Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage.
- Work closely with the hotel in participating where possible in community-based projects.
- Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel.
- Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste
- Actively participate in the Food & Beverage waste program of the Hotel.
HEALTH AND SAFETY
- Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
- Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
- Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
- Ensures that all potential and real hazards are reported and reduced immediately.
- Fully understands the hotel’s fire and emergency Policies & Procedures.
- Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
- Stimulates and encourages a general awareness of health and safety.
- Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
- Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained by all employees in the department.
- Act as employee representative on the Health & Safety committee.
- Ensure all front and back of house areas operate effectively and efficiently and maintain the highest level of cleanliness, safety and hygiene.
- Follows food safety and sanitation procedures with HACCP guidelines.
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