Clinic Administrator at Lancet Laboratories Rwanda: (Deadline 6 October 2024)

JOB ANNOUNCEMENT

Position Title: Clinic Administrator

Organization: Bio-Medical Centre (BMC)

Position Summary:

• Oversee key aspects of operations for all facets of optimal clinic performance and ensure cost effective operations of Bio-Medical Centre.
• Responsible for achieving the company’s revenue and profitability targets.
• Ensure that Bio-Medical Centre operates within parameters of statutory regulations.

Reporting to: Country General Manager

Commencement date

KEY RESPONSIBILITIES

Strategic Management Objectives

• Provides day-to-day direction and management of Bio-Medical Centre and associated functions/ technical and administrative and support functions to fulfil organizational objectives.
• Projects, manages the establishment of new services in accordance with agreed processes and in line with strategic objectives.
• Improve the operational systems, processes, and policies in support of organizations mission – specifically, support better management reporting, information flow and management, business process and organizational planning.
• Participates in meetings with doctors and other nurse/technical managers to report on operational matters, discuss progress against agreed plans.
• Provides consulting services on matters related to tax and insurance questions, and business structure and growth.

Operations Management

• Develops, manages, communicates, and ensures implementation of working instructions, standard operating procedures, and operational standards (including LEAN principles)
• Manages the correct application of quality assurance and health and safety processes and standard operating procedures within the environment to ensure corrective actions are taken as required.
• Oversees the preparation processes for annual internal and external quality control audits pertaining to processes in accordance with agreed plans and timeframes.
• Determines and/or monitors the implementation of service levels and quality standards, ISO 9000 and lean processes in accordance with the principles of Good clinic Practice, MoH accreditation requirements.
• Ensure smooth running of all the services with specific attention to key target areas including but not limited to TAT, customer service, availability of reagents/consumables.
• Ensures on-site training, seminars, and participation in continuing professional development (CPD) activities to ensure that clinic staff continuously update their knowledge and skills as well as comply with professional registration requirements.
• Manages and maintains all relevant documents including work instructions, job profiles, training records, required for accreditation purposes.
• Ensures equipment maintenance
• Enforcing compliance to service level agreements with service providers, asset management, procurement of goods and staff overtime expenditure to ensure the most effective utilization of resources,
• Optimization of stock levels and reduction of costs at all times.
• Serves as primary liaison to legal counsel in addressing legal issues e.g. copyright, antitrust, governing instruments, partnerships, licensing etc.

Financial Management

• Oversees monthly and quarterly assessments and forecasts of organization’s financial performance against budget, financial and operational goals.
• Oversee short and long-term financial and managerial reporting.
• Assists finance manager in creating annual organizational budget and monitoring cash flow and maintain long-range financial plans.
• Interpretation and presentation of management reports to monitor work and performance status as well as determine expenditure trends of the region and provide inputs into strategic planning of the organization.
• Assists the finance manager in ensuring Budget control procedures and protocols are adhered to and in place.
• Monitors and ensures collection outstanding amounts owed by clients, bad debt and client disputes.
• Ensures that Accounting Department requests are resolved and communicated in a timely manner to internal and external parties.

Sales & Marketing Management

• Increases turnover by maintaining profitability
  • Defines sales policy and its implementation
  • Increases turnover and market share
  • Maintains a high level of profitability by monitoring margins
• Manages the sales and marketing departments ensuring that the activities lead to results.
• Oversees the implementation and management of sales & marketing strategies for surrounding areas.
• Interprets and analyses reports received from business development officers and effects changes that improves service delivery.
• Liaises with customers to resolve service-related issues, address non- conformance, maintain a positive image of the organization, and promote the services of the Centre.
• Carry out marketing functions and engaging new clients through negotiations.
• With the team enrol / enlist new business.

General Management

• Leads and develops the teams by maintaining good social relations with staff.
• Oversees and appoints staff within the parameters of the practice’s standard terms and conditions and ensures all protocols and Procedures are adhered to.
• Ensuring that staff trainings are being handled adequately in conjunction with QA & HR.
• Overseeing the running of the clinic in terms of reporting any deficiencies.
• Guarantees the safety and protection of goods and people.
• Represents the company when in contact with the regulatory authorities and shareholders.
• Oversees the recruitment, planning of activities, attendance to HR functions and manages performance of staff to ensure that service standards are met in pursuance of team and Centre’s strategic objectives.
• Manage and increase the effectiveness and efficiency of Support Services departments
• Provide weekly statistical reporting to the Country General Manager.

EDUCATION & QUALIFICATIONS

• Bachelor’s degree in science or management or relevant science related field.
• Master of Business Administration.

REQUIRED EXPERIENCE

• 5-8 years Management experience at least 2 years as a business head.
• Leading a business with more than 20 employees

HOW TO APPPLY:Interested and qualified persons are requested to make their applications by attaching the application letter addressed to the Country General Manager, CV, ID, Valid Criminal Record, Medical certificate,  testimonials and send to [email protected] on or before 06^th  October/2024 latest 5.00 pm