3 Job Positions at Mantis Akagera Game Lodge: (Deadline 18 February 2025)

3 Job Positions at Mantis Akagera Game Lodge: (Deadline 18 February 2025)

Storeman at Mantis Akagera Game Lodge: (Deadline 18 February 2025)

JOB DESCRIPTION: Storeman

Department: Finance

Reports to: Finance Manager

Job Purpose

The Storeman Manage and control the purchasing, storing and issuing of all food and beverages consumables, other consumables and durables.

Position Description

Main Outputs and Responsibilities for This Position

• Ensures full compliance to the Mantis & ACCOR group procurement policies.
• Ensures full compliance to the standards as per the procurement audit framework.
• Ensures that all laws, regulations, licenses and ACCOR policies & procedures pertaining to the operations of the Finance department are adhered to.
• Signs off for order books and ensures daily safe keeping until signing back daily to Head of Department.
• Ensures sustainable stock holdings are maintained.
• Controls all stores.
• Ensures that receiving and issuing procedures are adhered to.
• Records wastage and breakages.
• Follows-up on deliveries and ensures that goods are received on the delivery date specified.
• Ensures that the internal audit criteria are in place and enforced at all times.
• Receives goods and ensures that minimum, maximum and reorder levels are set for all inventory items.
• Take part in all stock takes monthly
• Sets minimum, maximum and reorder levels for all inventory items held in stores.
• Counts and records stock on stock sheets should be present at all counts and spot checks should be conducted.
• Rotates stock properly, ensures that stock is packed in accordance with stock sheets and that stores are clean and tidy at all times.
• Receives goods on invoice compared to order by counting, weighing and checking for quality.
• Records discrepancies i.e., shortages, overages and items not delivered, on the invoice and makes out Requests for Credit/Debit Notes as required.
• Checks prices on invoice against order and submits invoices with price variances to the Head of Department for resolution.
• Maintains effective working relationships and to ensure that the work is performed with diligence and accuracy.
• Assists with audit requirements at year end.
• Assists in keeping records and maintaining filing systems within the Finance Department.
• Is familiar with the policy of issuing keys out of office hours.
• Signs off for order books and ensures daily safe keeping until signing back daily to the supply chain & cost controller.
• Maintains effective working relationships and to ensure that the work is performed with diligence and accuracy.
• Liaises with other departments in a friendly and helpful manner.

GUEST SATISFACTION

• Ensures that all guests (internal & external) are assisted in a professional, efficient and courteous manner.
• Greets guests in a warm and friendly manner.
• Answers calls in a professional manner and within 3 rings.
• To have thorough knowledge of all facilities and services offered by the lodge.

RESPONSIBLE BUSINESS

• Shows involvement and is interested in environmental and or social & ethical issues by participating in responsible business activities.
• Promotes the Responsible Business programme to guests at all times using the Accor “Planet 21” principles.
• Is actively involved in finding ways of reducing waste, plastic and minimizing energy usage.
• Work closely with the hotel in participating where possible in community-based projects.
• Maintain awareness of new initiatives and the continuously growing social economic Program of the hotel.

HEALTH AND SAFETY

• Be familiar with the companies Health & Safety Policies & Procedure and any other related laws.
• Adheres to all Health & Safety regulations, Policies & Procedures and ensure that all staff adheres to these regulation, policies & procedures.
• Ensure a strong Health & Safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by the Rwandan Labor Law and the companies Policies & Procedures.
• Ensures that all potential and real hazards are reported and reduced immediately.
• Fully understands the hotel’s fire and emergency Policies & Procedures.
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees.
• Stimulates and encourages a general awareness of health and safety.
• Anticipates possible and probable hazards and conditions and either corrects them or takes action to prevent them from happening.
• Ensures that the highest standards of personal hygiene, dress, appropriate uniform, appearance, and conduct is maintained.
• Always maintain the highest level of cleanliness in all stores, fridges and freezers in order to ensure compliance to HACCP.
• Act as employee representative on the Health & Safety committee.

HUMAN RESOURCES

Maintain the highest standard of appearance and social skills in according to the companies Human Resources Policies & Procedures.

• Be familiar with the staff handbook, house rules, Code of Conduct, Health and Safety Policies & Procedures pertaining to your area of responsibilities.
• Be familiar with the company’s Disciplinary codes.
• Contributes to identifying and implementing employees training schemes to ensure that standard company operating standards and procedures and employment equity targets are met
• Completes specified employee appraisals at regular intervals.
• Share responsibility for performance management of departmental staff.
• Well-groomed at all times and dresses in accordance to the Company uniform and name badge issued to you.
• Attends all relevant departmental meeting or other relevant scheduled meeting.

Other Special Requirements

• To perform other reasonable duties as directed by your immediate Manager.
• To be available to work overtime at the request of Management.

NB: Any other duties or tasks assigned by your line Manager or other competent Managers/Authority

QUALIFICATIONS, SKILLS AND EXPERIENCE

• A Bachelor Degree in Accounting/Finance or equivalent in relevant disciplines
• 3 Years and over of relevant work experience
• Creativity and innovation
• Management with accountability and responsibility
• Communication, public contacts and customer relations
• Good Responsibility for judgement and decision making
• Should have a good level of responsibility for supervision of others
• The job requires mental or working under high pressure
• Guest/customer relations experience, preferably in a hospitality environment
• Strong working knowledge of relevant computer software including MS Office and booking and payment systems
• Administrative skills

TO APPLY:

Please send the following documents to: [email protected]; CC: [email protected]

• Cover letter
• Resume
• Academic papers (the successful candidate will be required to submit notarized copies)
• Service certificates proving the working experience
• 3 professional references

All attachments should be in Word or PDF form attached as one document

Only shortlisted candidates will be contacted for interviews, and no phone calls.

Mantis Akagera Game Lodge is an equal employment opportunity employer

Note:

• Applicants must meet the minimum requirements in terms of qualifications.
• Successful candidates will be required to submit a criminal record
• Expected starting date is as soon as possible.

Interested candidates should submit their applications in English not later than February 18, 2025, at 05:00 pm.

Done at Kayonza, February 13, 2025

THE MANAGEMENT

 

 

Internal Auditor at Mantis Akagera Game Lodge: (Deadline 18 February 2025)

JOB DESCRIPTION

POSITION Internal Auditor

DEPARTMENT Finance & Administration

REPORTS TO Finance Manager

PRIMARY OBJECTIVE OF POSITION

The Internal Auditor maintains all necessary audit reports and journals by accurately auditing the daily revenues and performance of the hotel, in accordance with hotel accounting and financial controls, and within the policies and procedures as outlined in, hotel and corporate policies and guidelines, and the hotel’s business plan. An Internal Auditor is a professional who ensures organization have accurate accounting throughout the year and ensure that other accounting teams follow proper procedures and that all accounts are updated and accurate.

TASKS, DUTIES AND RESPONSIBILITIES

AUDIT THE HOTEL’S DAILY REVENUES

• Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations
• Determine internal audit scope and develop annual plans
• Obtain, analyse and evaluate accounting documentation, previous reports, data, flowcharts etc
• Prepare and present reports that reflect audit’s results and document process
• Act as an objective source of independent advice to ensure validity, legality and goal achievement
• Identify loopholes and recommend risk aversion measures and cost savings
• Maintain open communication with management and audit committee
• Document process and prepare audit findings memorandum
• Conduct follow up audits to monitor management’s interventions
• Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards
• Evaluate financial documents for accuracy and compliance with the hotel regulations
• Identify the financial risk of the hotel and offer recommendations to reduce risks
• Identify accounting and financial record-keeping process that can be improved
• Determine ways to cut costs and improve profitability
• Present findings to upper management in form of reports and presentations
• Monitor compliance with HACCP rules and regulations and relevant trainings
• Ensure compliance of health and safety at work place and protective equipment’s are adhered to.

HEALTH AND SAFETY

• Maintains high confidentiality in regards to confidentiality
• Reports any suspicious behaviour of employees to the GM and Security
• Ensures that all potential and real hazards are reported appropriately immediately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Follows emergency procedures to provide for the security and safety of guests and employees
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

MISCELLANEOUS

• Social Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Social Business hotel and departmental activities
• Ensure that self is familiar with in-house facilities to assist guests and promote sales
• Assist colleagues when needed
• Accepts flexible working schedule when necessary for the hotel’s uninterrupted service

To always be updated on:

• Hotel facilities and special promotions
• Marketing promotions
• Laws relating to own field of responsibility
• Union agreements
• Stays abreast of current and new industry technology relating to function
• Performs required duties and responsibilities in a timely and efficient manner to achieve the overall objective of the position
• Maintains a favorable working relationship with employees and colleagues to promote a cooperative and harmonious working climate
• Projects a favorable image of the ….(Hotel) Group to the public

NB: Any other duties or tasks assigned by your line Manager or other competent Managers/Authority

QUALIFICATIONS, SKILLS AND EXPERIENCE

• A Bachelor Degree in Accounting/Finance or equivalent in relevant disciplines
• Having CPA/ACCA is added advantage
• CIA –Certified Internal Auditor
• 4 Years and over of relevant work experience
• Creativity and innovation
• Management with accountability and responsibility
• Communication, public contacts and customer relations
• Good Responsibility for judgement and decision making
• Should have a good level of responsibility for supervision of others
• The job requires mental or working and high pressure
• guest/customer relations experience, preferably in a hospitality environment
• strong working knowledge of relevant computer software including MS Office and booking and payment systems
• administrative skills

TO APPLY:

Please send the following documents to: [email protected]

CC: [email protected]

• Cover letter
• Resume
• Academic papers (the successful candidate will be required to submit notarized copies)
• Service certificates proving the work experience
• 3 professional references

All attachments should be in Word or PDF form attached as one document

Only shortlisted candidates will be contacted for interviews, and no phone calls.

Mantis Akagera Game Lodge is an equal employment opportunity employer

Note:

• Applicants must meet the minimum requirements in terms of qualifications.
• Successful candidates will be required to submit a criminal record
• Expected starting date is as soon as possible.

Interested candidates should submit their applications in English not later than February 18, 2025, at 05:00 pm.

Done at Kayonza, February 13, 2025

THE MANAGEMENT

 

Leisure and Guest Relations Officer at Mantis Akagera Game Lodge: (Deadline 18 February 2025)

JOB DESCRIPTION

POSITION Leisure and Guest relations officer

DEPARTMENT Front office

REPORTS TO Front office Manager

PRIMARY OBJECTIVE OF POSITION

The role of a Leisure and guest relations officer is to provide quality guest service within the guidelines specified by the hotel management. To oversee all Leisure and guest relations operations, set and maintain high level of guest service, Provide support for the guests.

TASKS, DUTIES AND RESPONSIBILITIES

• Provide exceptional leadership and vision to deliver a strong financial and operational performance, whilst ensuring a positive work-place culture and environment.
• Developing and maintaining consistently high levels of customer care showcasing high engagement, ownership and demonstrating what a 4-star leisure facility looks like.
• Complete all risk assessments and health and safety compliance procedures and protocols in line with leisure and guest relations management best practice and policies.
• Oversee the implementation of the new Leisure Management System and efficiently manage the booking schedule and programme of activities.
• On rotation be responsible for opening and closing the Leisure premises carrying out security and safeguarding checks.
• Network at senior level with key partners, stakeholders and community leaders in order to maintain relationships at the highest level to secure significant support and ongoing development of the Leisure and guest relations activities.
• Work collaboratively with wider functions and teams to deliver impactful community engagement programmes.
• Responsibility for the recruitment, training, and performance of the team.
• Development of the team through coaching and feedback, ensuring standards are kept to optimum levels.
• Acting as the driving force behind the execution of high standards across the facility.
• Work with the Head of Departments to ensure that the Leisure and guest relations operates within agreed income and expenditure budgets across all areas of the operation.
• Ensure optimum working conditions and cleanliness of all fitness, and all leisure facilities and equipment, and safeguarding the repair, maintenance, and cleanliness thereof.
• Maintaining accurate statistical information, ensuring programme participation and retention targets are met for the company.
• Working with the Marketing team to promote the facility and its activities.
• To use this understanding to ensure safe working practices, appropriate reporting of concerns and contribute positively to a safe environment.
• Willingness to undertake professional development by participating in staff development and training activities,
•  Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered
• Undertake any other responsibilities assigned by the line Manager or any other competent authority.

LAWS, REGULATIONS AND POLICIES

• Follows all applicable laws and corporate standards and guidelines

HEALTH AND SAFETY

• Ensuring that all potential and real hazards are reported and reduced immediately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees
• Stimulates and encourages a general awareness of health and safety in tasks and activities managed within the department
• Ensures the safety of the people and property within the premises by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
• Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by all employees in the department

MISCELLANEOUS

• Attending meetings and training required by the department
• Maintains proper flow of information within the hotel by reviewing sales work files of assigned accounts
• Assist colleagues to perform similar or related jobs when necessary
• Ensure guest satisfaction by attending to their requests and inquiries courteously and efficiently
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders
• Maintains your own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the appropriate person within the hotel
• Continuously seeks to endeavor and improve the department’s efficient operation, and knowledge of own job function

Is well updated on, and possesses solid knowledge of the following:

• Hotel fire, bomb and emergency procedures
• Hotel health and safety policies and procedures
• Hotel facilities and nearby sights of interest and importance (i.e. hospitals,stations, tourist sights)
• Hotel standards of operation and departmental procedures
• Current licensing relating to own department and to the hotel
• Accepted methods of payment by the hotel

NB: Any other duties or tasks assigned by your line Manager or other competent Managers/Authority

QUALIFICATIONS, SKILLS AND EXPERIENCE

• A bachelor’s degree in hospitality management or equivalent in relevant disciplines
• 3 Years and over of relevant work experience
• Creativity and innovation
• Management with accountability and responsibility
• Communication, public contacts and customer relations
• Good Responsibility for judgement and decision making
• Should have a good level of responsibility for supervision of others
• The job requires mental or working and high pressure
• Guest/customer relations experience, preferably in a hospitality environment
• strong working knowledge of relevant computer software including MS Office and booking and payment systems
• administrative skills

TO APPLY:

Please send the following documents to: [email protected]; CC: [email protected]

• Cover letter
• Resume
• Academic papers (the successful candidate will be required to submit notarized copies)
• Service certificates proving the work experience
• 3 professional references

All attachments should be in Word or PDF form attached as one document

Only shortlisted candidates will be contacted for interviews, and no phone calls.

Mantis Akagera Game Lodge is an equal employment opportunity employer

Note:

• Applicants must meet the minimum requirements in terms of qualifications.
• Successful candidates will be required to submit a criminal record
• The expected starting date is as soon as possible.

Interested candidates should submit their applications in English not later than February 18, 2025, at 05:00 pm.

Done at Kayonza, February 13, 2025

THE MANAGEMENT