Information Technology Department,Rwanda.Manager ,Card ,Merchants & ATM Support at KCB Rwanda: (Deadline 27 May 2025)
Main Responsibilities:
- Providing technical 2nd level support for the Bank’s digital channels namely: Merchant and Agency systems / POS, ATM Systems, Settlement reports, and Online card payments.
- Configuring products and parameters in the Card Management Systems and ATM Switching Systems.
- Ensuring timely processing of both incoming and outgoing settlement files for Visa, MasterCard, UPI and JCB as well as timely delivery of related MIS reports to users.
- Providing leadership in the daily BAU tasks by ensuring prompt resolution of issues and service desk tickets assigned to the team.
- Performing core systems administration tasks that include, but not limited to, maintaining an inventory of systems, patch management and security attestation of authorized users.
- Developing and documenting card systems’ business continuity plans; ensuring that the systems are up to date and are available in the secondary site in the event of a Disaster Recovery.
- Implementation of digital channels solutions as per the Bank’s strategies and collaborating with business lines to identify Digital Channels initiatives and execute on delivery of Digital strategies.
- Escalating 3rd level support issues to system vendors for expert-level support.
- Performing system upgrades and applying system patches promptly received from system vendors.
- Ensuring 24/7 availability of the systems in the card ecosystem as required by users.
Daily Responsibilities:
- Providing technical second level support for the Bank’s Card systems, Multipasso, ATMs, Trans Ware Online, Trans Ware CMS, Agency, Swipe-TMS, and Merchant POS.
- Provide Leadership to the unit, by creating KPI which will measure individual performance.
- Responsible for ensuring timely upgrades and patch management in the card management suite and Swipe systems.
- Performing daily system health checks as per the Standard Operating Procedures.
- Keeping track of BAU tasks, such as tracking systems and user related issues and attending to them promptly.
Educational qualifications and work experience:
- Bachelor’s degree in In Information Technology, Computer Science, Computer Engineering or related field.
- Minimum four (4) Years’ Card& Agency Banking Management, Experience area 2 Linux services administrator, Management experience& Banking Operations.
- Professional Qualification: Any IT or Digital banking related
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