Internship Opportunity: Call Center Agent – Transport Services at TTL Transport LTD: (Deadline 28 July 2025)

Internship Opportunity: Call Center Agent – Transport Services at TTL Transport LTD: (Deadline 28 July 2025)

 Location: Nyarugenge, Centenary House
 Company: TTL Transport LTD
 Work Type: Internship

About the Role:

TTL Transport LTD is seeking a reliable and customer-focused Call Center Agent to support our services. The ideal candidate will handle customer inquiries, assist with booking rides, and ensure a smooth and efficient communication process between customers and drivers.

Key Responsibilities:

• Answer incoming calls from customers and assist with taxi bookings
• Provide accurate information regarding availability, pricing, and estimated arrival times
• Dispatch drivers and coordinate schedules in real-time
• Record and update trip details and customer information in the system
• Maintain communication with drivers to ensure timely service
• Promote excellent customer experience and resolve issues effectively

Qualifications:

• Experience in a call center or customer service role (preferred)
• Strong verbal communication skills in French, English (and Kinyarwanda is a plus)
• Ability to multitask and remain calm under pressure
• Basic computer skills and familiarity with dispatch or booking software
• Strong organizational and problem-solving abilities
• Willingness to work in shifts, including weekends and evenings

How to Apply:

Send your CV and motivation letter to: 13ortravel@gmail.com
Deadline Monday 28 July 2025