Job
Customers Care Specialist at Rwanda Development board (RDB): (Deadline 1 September 2025)
Customers Care Specialist at Rwanda Development board (RDB): (Deadline 1 September 2025)
Job responsibilities
o Serve as the first point of contact for customers (in person, by phone, email, or other channels). o Respond promptly and professionally to customer inquiries, requests, and complaints. o Provide accurate information on products, services, policies, and procedures. o Handle and resolve customer complaints in a timely and efficient manner. o Escalate complex or unresolved issues to the appropriate department or supervisor. o Follow up to ensure customer concerns are addressed satisfactorily. o Build and maintain positive relationships with customers. o Track customer interactions and feedback to improve service quality. o Promote customer loyalty by ensuring a positive customer experience. o Maintain accurate records of customer interactions and transactions. o Prepare and submit regular reports on customer queries, complaints, and satisfaction trends. o Work closely with other departments (e.g., Sales, Technical Support, Finance) to resolve customer issues. o Share insights and feedback from customers to help improve products, services, and processes. o Protect confidential customer information. o Guide customers on how to use services or products effectively. o Provide updates on new services, offers, or policies relevant to customers o Any task assigned by his/her supervisor.
Qualifications
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Bachelor’s Degree in Sociology
3 Years of relevant experience
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Masters in Marketing
1 Years of relevant experience
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Bachelor’s Degree in Public Relations
3 Years of relevant experience
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Master’s Degree in Public Relations
1 Years of relevant experience
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Master’s Degree in Sociology
1 Years of relevant experience
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Master’s Degree in Social Work
1 Years of relevant experience
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Bachelor’s Degree in Marketing
3 Years of relevant experience
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Bachelor’s Degree in Mass Communication
3 Years of relevant experience
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Master’s Degree in Mass Communication
1 Years of relevant experience
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Bachelor’s Degree in Social work
3 Years of relevant experience
Required competencies and key technical skills
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Strong command of written and spoken English;
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Proficiency in French and Kinyarwanda is a plus;
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Good understanding of basic computer skills and the ability to learn how to use proprietary software quickly.
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Good leadership and interpersonal skills with ability to work with others to resolve customer complaints;
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Self-motivation, ability to multitask and pay close attention to small details;
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Critical thinking ability to provide answers to customer questions as well as resolutions for various issues that may arise;
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Ability to prioritize tasks and complete them in a high-pressure environment;
Psychometric Languages
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English
Psychometric Domains
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Critical thinking
Competence / Skills
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Time management
Competence / Skills
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