Job
4 Job Positions of IT Help Desk Officer at Rwanda Information Society Authority (RISA): (Deadline 19 May 2026)
4 Job Positions of IT Help Desk Officer at Rwanda Information Society Authority (RISA): (Deadline 19 May 2026)
Job responsibilities
– Perform timely curative and preventive maintenance of ICT equipment; – Technical support services for ICT Infrastructure such as desktops and mobile clients, servers, operating systems, storage in the courts; – Train the end users on the use of up-to-date IT tools and facilities; – Train the court users on proper use of ICT equipment and applications and oversee the use of applications in the court; – Work together with other ICT staff especially on networking and systems administration to ensure the smooth running of court IT work related; – Monitor and maintain performance of ICT services ensuring adequate capacity and availability of services taking both proactive and reactive action when required.
Qualifications
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Advanced diploma in Software Engineering
0 Year of relevant experience
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Advanced diploma in Computer Science
0 Year of relevant experience
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Advanced diploma in Computer Engineering
0 Year of relevant experience
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Advanced diploma in Information and Communication Technology
0 Year of relevant experience
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Advanced diploma in Electronics and Telecommunication Engineering
0 Year of relevant experience
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Bachelor’s Degree in Software Engineering
0 Year of relevant experience
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Bachelor’s Degree in Computer Science
0 Year of relevant experience
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Bachelor’s Degree in Computer Engineering
0 Year of relevant experience
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Bachelor’s Degree in Information and Communication Technology
0 Year of relevant experience
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Bachelor’s Degree in Electronics and Telecommunication Engineering
0 Year of relevant experience
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Advanced Diploma in Information Management System
0 Year of relevant experience
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Bachelor’s degree in Information Management system
0 Year of relevant experience
Required competencies and key technical skills
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Resource management skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Digital literacy skills
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
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Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
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Ability to convert high-level customer needs into a technical development strategy
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Ability to manage and troubleshoot TCP / IP networking issues
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Ability to repair PCs and other hardware equipment
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Good understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc.;
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Experience in Desktop Support, Network Administration, System Administration
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Analytical skills;
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Certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage
Psychometric Languages
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English
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Français
Psychometric Domains
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Critical thinking
Competence / Skills
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Problem solving
Competence / Skills
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Decision making
Competence / Skills
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Analytical skills
Competence / Skills
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Time management
Competence / Skills
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Knowledge/Awareness
Behavior and attitude
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Behavioral observations
Behavior and attitude
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Patience
Behavior and attitude
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Time for reaction
Behavior and attitude
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Clear and Effective Communication
Communication skills
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