Assistant Manager (Southern New Hampshire University) at Inkomoko Entrepreneur Development: (Deadline 9 April 2023)

Assistant Manager (Southern New Hampshire University) at Inkomoko Entrepreneur Development: (Deadline 9 April 2023)

About the Company

Southern New Hampshire University (SNHU), in partnership with Inkomoko, has launched an online education assessment center in Kigali. SNHU, the degree-granting partner of Kepler, provides online education and therefore, online assessment to demonstrate mastery.

Founded in 2012, Inkomoko has worked with more than 41,000 entrepreneurs across East Africa, including thousands of refugee entrepreneurs, resulting in thousands of new jobs and more than $50M in new revenue in communities.

Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change and it has offices in Rwanda, Kenya, and Ethiopia.

Inkomoko partners with Southern New Hampshire University (SNHU) to offer online educational degrees to refugees in Rwanda.

Company Values

All staff at Inkomoko are connected to a shared set of organizational values:

• Purpose: be solutions-oriented, produce high-quality work, be a global leader.

• Achievement: push yourself to reach beyond what you previously thought possible.

• Improvement: be humble, engage in continuous growth through open & accurate feedback.

• Bravery: willing to take risks, create a safe space for others, be compassionate, inclusive.

• We Eat Goat:  we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, urang babarengan.

About the Opportunity

The Assistant Manager is a member of the lead staff at the SNHU GEM Hub, and is responsible for training and supporting a team of Reviewers, each of whom evaluates student project submissions using a pre-existing rubric designed specifically for each project. The Assistant Manager is responsible for ensuring consistency of evaluations across Reviewers and providing direct feedback to Reviewers on their performance. Also, the Assistant Manager is responsible for reviewing their own caseload of student projects. The Assistant Manager will work effectively across teams and departments.

Responsibilities

MANAGEMENT & STAFF SUPERVISION 

• Provide day to day support and supervision to of a team of Reviewers

• Monitor and report on the weekly progress and areas of improvement of the assessment center and provide reports to SNHU as requested

• Consistently evaluate and conduct performance reviews of assessment center employees, both verbally and in writing as required for development as well as on a timeframe as requested by SNHU

• Other duties as required to ensure the success of the GEM Hub

EDUCATION ASSESSMENTS 

• Implement quality assurance processes

• Support academic integrity validation

• Use rubrics and supplemental information to provide fair and consistent evaluations with encouraging, specific, and actionable feedback

• Perform evaluations and communicate with students through a Learning Management System

• Respond to student outreach swiftly and return evaluations to students within 48 hours of submission

• Attend in-person, online video and telephone meetings with team members

• Protect student privacy

• Work in a team, both as a leader and active follower as required both in person and digitally

• Assess with integrity, honesty, and ethically.

Minimum Qualifications

Qualifications include:

• Master’s Degree or enrolled in a Master’s Degree program

• Proven ability to take initiative and build strong productive relationships

• Ability to Identify individual and team performance opportunities

• Demonstrated ability to be flexible/adaptable in exercising judgment in a dynamic environment

• Prior college-level experience with non-traditional and online learning preferred

• Knowledge or expertise in competency-based education

• Ability to score consistently using a rubric

• Skill working in an electronic management system

• An encouraging and respectful attitude toward all students and colleagues; “can-do” attitude

• Demonstrated level of English fluency at the academic/higher education level

• Ability to work collaboratively in a team setting

• Demonstrated fluency in use of technology, especially software applications

• Demonstrate ability to learn and utilize rapidly changing technological platforms

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