Call Center Operator at Ombudsman Office: (Deadline 15 March , 2024)
Job responsibilities
• Answer calls from clients and address their needs, complaints, or other issues or services; • Respond efficiently and accurately to callers, clarify information, explain possible solutions, and ensure that clients feel supported and valued; • Utilize software, databases and tools appropriately; • Propose recommendations for products or services that may better suit client needs; • Adhere to policies and procedures related to call center management; • Produce reports of activities; • Manage equipment and materials put at his/her disposal; • Perform any other duties assigned by the supervisor.
Minimum qualifications
1
Bachelor’s Degree in Public Administration
0 Year of relevant experience
2
Bachelor’s Degree in Administrative Sciences
0 Year of relevant experience
3
Bachelor’s Degree in Management
0 Year of relevant experience
4
Bachelor’s Degree in Communication
0 Year of relevant experience
5
Bachelor’s Degree in Journalism
0 Year of relevant experience
6
Bachelor’s Degree in Law
0 Year of relevant experience
7
Bachelor’s Degree in Development Studies
0 Year of relevant experience
8
Bachelor’s Degree in History
0 Year of relevant experience
9
Bachelor’s Degree in Social Work
0 Year of relevant experience
10
Bachelor’s Degree in Political Sciences
0 Year of relevant experience
11
Bachelor’s Degree in Education Sciences
0 Year of relevant experience
12
Bachelor’s degree in Social Studies
0 Year of relevant experience
13
Bachelor’s Degree in Sociology
0 Year of relevant experience
14
Bachelor’s Degree in Media Studies
0 Year of relevant experience
Required competencies and key technical skills
1
Resource management skills
2
Analytical skills
3
Problem solving skills
4
Decision making skills
5
Time management skills
6
Risk management skills
7
Results oriented
8
Digital literacy skills
9
Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
All Jobs and Opportunities Published on mucuruzi.com are completely free to apply. A candidate should never pay any fee during the recruitment Process. Even if mucuruzi.com does its best to avoid any scam job or opportunity offer, a job seeker or an opportunity seeker is 100% responsible of applying at his own risk.
Check well before applying, if you doubt about the eligibility of any offer do not apply and notifie to mucuruzi.com via this email: mucuruzi2016@gmail.com and remember to never pay any fee to have a job or get any opportunity, if you do so, do it at your own risk.
