Chief Information Officer at MTN Rwanda: (Deadline 20 February 2024)

The Head of Technology is responsible for leading & driving the Technology strategy & roadmap for the company and is expected to oversee the deployment of IT assets, infrastructure & systems across the OpCo and manage their performance & usage. The role is also responsible for ensuring that local instances of all platforms are seamlessly integrated, and information security & privacy standards and protocols are duly complied with. The role leads teams across the below three sub functions:

• IT Architecture & Data Management
• IT Service Management
• Information Security

Key Performance Areas:

• Cascade the Group strategy to create a functional strategy aligned with overarching business goals, under the oversight of the CEO.
• Ensure effective implementation of the functional strategy by providing direction, structure, frameworks, models, plans and roadmaps.
• Oversee regular review of the functional strategy and roadmap, under the oversight of the CEO, to ensure its alignment with the changing dynamics of the internal and external ecosystem.
• Source, induct and manage talent by legislative guidelines.
• Continually develop a culture of strong collaboration and effective teamwork
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Define roles, responsibilities, individual goals and performance objectives for the team.
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
• Develop and implement a training plan to build and develop skills within the team.
• Performance manages resources per HR policy and legislation where necessary.
• Actively participate in the leadership team and develop skills of own team.
• Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.
• Participate and provide input in strategic meetings.
• Provide inputs & drive OpCo-wide transformation initiatives, eliciting inputs from relevant parties.
• Provide inputs to and ensure adequate risk mitigation and controls in the function.
• Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
• Drive approval process from CEO/Group on new initiatives.
• Dedicate relevant budget for internal projects, post sign-off from CEO/Group
• Drive preparation of proposal on change initiatives SLA, policies and procedures
• Escalate issues resulting in severe time, scope, productivity, and cost or resource impact to the CEO / Group team.
• Manage and provide solutions to escalations that have multiple processes/functions impact the critical path of service delivery.
• Closely monitor all projects initiated in the function.
• Review and finalize objectives, targets and budgets for the function, under the oversight of the CEO.
• Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the CEO as and when required.
• Develop and manage budgets, where required.
• Sign off / make decisions regarding tactical changes and where required seek sign-off from Management.
• Monitor all products, tools & technologies operational in the OpCo to ensure compliance with architectural standards and where spotted, resolve incidents of non-compliance
• Assist the Group Technology team in deploying IT Infrastructure and assets within the OpCo and monitor to ensure Infrastructure & assets usage, performance & maintenance as per Group standards.
• Lead the deployment, maintenance, monitoring and updates to local instances of the customer, product & delivery platforms across all products.
• Monitor management of local IT incidents and where required, resolve escalated technical / system issues.
• Lead and drive all testing and releases required to be done in the OpCo and ensure change management initiatives are undertaken for large-scale transformations.
• Oversee third-party service SLA compliance and performance, when required.
• Inculcate ‘data centricity’ within the OpCo, ensuring that all critical data such as that of customers, is stored, managed and accessed as per standards prescribed by the Group and absolute data integrity is maintained in compliance with policies related to sharing of data with external parties (including Group FinCo) as per local data governance and privacy policies.
• Monitor compliance with policies related to the sharing of data with external parties (including Group FinCo) as per local data governance and privacy policies.
• Lead Information Security initiatives, projects and practices in the OpCo. Ensure that the highest level of data security is maintained through governance mechanisms set forth by the Group to build a robust Technology and Information Security function in the OpCo
• Implement governance mechanisms set forth by the Group to build a robust Technology and Information Security function in the OpCo
• Accountable for the morale, performance, and development of the function’s human capital
• Approve the work structure process before adoption by the team.
• Coach and mentor direct reports.
• Ensure the assigned team is ready, motivated, and rewarded to achieve KPAs.
• Ensure that coaching/mentoring programs and personal development plans are in place for all staff members.
• Ensure effective management of diversity among personnel in the function.
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae together with copies of their academic credentials no later than 19th Feb 2024. MTN Website portal: https://www.mtn.co.rw/careers/

We strongly encourage applications from women and/or individuals with disabilities.

Note: Should you not hear from us within 14 (fourteen) days from the closing date 

of this advertisement, you may consider your application to be unsuccessful.

At MTN Rwandacell Plc we are committed to safeguarding your data privacy. For more information visit our website to read our job applicants privacy notice that explains how we collect, use, disclose, and protect your personal data at https://www.mtn.co.rw/privacy-notice-for-job-applicants/.