Claims Manager at Old Mutual Insurance Rwanda: (Deadline 10 October 2023)
Old Mutual Insurance Rwanda (former UAP Insurance Rwanda) is a subsidiary of UAP Old Mutual Group, member of Old Mutual Limited, an Integrated financial service provider comprising Insurance, Banking, and Investment Business. Old Mutual insurance Rwanda vision is being the Rwandan’s revolutionary financial services company with a commitment to enhance the quality of life by delivering peace of mind and financial freedom.
Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries. Our primary operations are in South Africa and the Rest of Africa, and we have niche businesses in Asia. We have 12 million customers and 30,000 employees and with over 175 years of heritage across sub-Saharan Africa, we are a crucial part of the communities we serve and broader society on the continent. The business is listed on the Johannesburg, London, Zimbabwean, Malawian and Namibian stock exchanges. The UAP Old Mutual Group comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisition resulted in Old Mutual Kenya and UAP Holdings (www.uapoldmutual.com) as well as Faulu Microfinance Bank (www.faulukenya.com) forming one of the largest financial services groups with a growing footprint in East and Central Africa. The Group currently has operations in Kenya, Uganda, Tanzania, South Sudan and Rwanda. The Group now offers customers a comprehensive and enhanced range of financial services which include Investment, Insurance, Banking, and Savings as well as a wider and more accessible distribution network. The wider group also offers broad career growth prospects for employees. It therefore wishes to fill the below vacant position with qualified, experienced, and talented individual to strengthen its portfolio as a Pan – African Financial Services Group. The positions’ details are further outlined below;
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Role Title: |
Claims Manager –1 Post |
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Business Unit(s): |
Rwanda |
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Business /Function: |
Claims Manager |
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Location: |
Rwanda-Kigali |
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Reports To: |
Operations Manager |
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MDP Level: |
Manager of Others |
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Role Size |
N |
Job Summary
Oversees insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. Ensures complete and sound claim settlements, legal reviews and investigations in accordance with company policies and procedures.
Key tasks and responsibilities
- Ensure that claims are registered and acknowledged promptly and customers are constantly updated on the status of the claim to ensure early conclusion of the claim and enhance customer satisfaction.
- Ensure reserves are correctly set and constantly reviewed to reflect correct position of the companies liability at one given time
- Ensure effective management of the payment process through speedy approval of payment journals.
- Promptly and professionally attend to customer’s complaints and enquiries within the set standards of service.
- Monitor the performance of service providers for effective service delivery.
- Constantly analyze the performance of various classes of business and give recommendations to management on corrective measures to ensure the company remains profitable.
- Ensure that all recoveries from reinsurers, third parties and sale of salvages are initiated and followed to conclusion so as to reduce the final cost of the claim.
- Fraud detection and prevention through innovative interventions
- Ensure that all claims that have gone legal are handled effectively and liability of the company fully discharged.
- Maintain effective business relationships by constantly interacting with customers and service providers so as to ensure customers have a pleasant experience.
- Prepare management reports for the department to advice on the status of the department at any one time.
- Identify gaps in the policy terms revealed during on the claims process and recommend improvements to underwriters for purposes of improving the performance of the general business portfolio.
- Authorize all repairs, claims, costs and fees within the authority limits and ensure that claims fall within the scope of the policy and the claims costs are not inflated.
- Supervise, train, mentor and coach staff within the department.
- Nurture and grow local talent as part of future succession planning.
- Monitor effectiveness and implementation of claims department strategy
Qualifications and experience
- University degree in Insurance/Legal or equivalent
- Minimum of 5 years’ experience
- Insurance qualification
Skills and competencies
- Strong advocacy for collaborative working skills.
- Leadership skills
- Thorough understanding of policy covers/wordings and their interpretation as pertaining to claims.
- Excellent communication and negotiating
Please visit our careers page through: https://oldmutual.wd3.myworkdayjobs.com/en-US/Old_Mutual_Careers/details/Technical-Team-Leader–OMAO-_JR-45898?q=RWANDA
Interested candidate are requested submit their applications by 05.00 p.m. 10th October 2023.
Applicants must possess or be in the process of applying for a POLICE CLEARANCE CERTIFICATE as at the time of making an application.
ONLY short-listed candidates will be contacted.
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