Cleaning Supervisor at Rwanda Ultimate Golf Course: (Deadline 3 July 2023)

Rwanda Ultimate Golf Course Ltd

Job Description

Title             :         Cleaning Supervisor

Reports to    :         Support Director

Education level    :   High School Diploma or equivalent required

The clubhouse of Kigali Golf Resort & Villas is undergoing renovations to become one of the best facilities in Africa. When finished the clubhouse will be composed of a health club, tennis and squash courts, swimming pool and 7 outlets.

Cleaning managers perform various functions, which primarily involves providing supervisory role to ensure effective operational delivery of cleaning services.

Cleaning managers oversee, train, and inspect the work of assigned room and floor staff, ensuring that all procedures are performed to the standards of the facility, which can be a hotel.

They provide support where necessary to ensure certain guests obtain optimum service.

Specific Responsibilities – include but are not limited to:

• Managing and motivating a team of cleaning staff
• Conduct stock management of consumables and spares
• Ensure employees are properly trained and equipped to perform their role
• Deploy and train staff on the use of latest cleaning technology while providing instructions and supervision where necessary
• Certify that equipment is safe to use and in good working condition
• Oversee all escalations and performance management developments
• Supervise performance of cleaning team
• Conduct safety briefings and toolbox talks
• Collaborate with clients to ensure there are no problems on site
• Keep close interaction, communication, and coordination with the Front Office and other departments
• Support in maintaining a highly trained and motivated staff that constantly strives for excellence in cleanliness and service
• Proficiently clean clients’ homes to meet both company and client standards
• Supervise all employee work on assigned site, to make sure it meets the company and client standards
• Have a conversation with clients regarding appointment time, and for the period of cleaning
• Drive to every location with the team along with supplies in official vehicle
• Make sure all keys/codes and payments are sent back to the office at the end of the day. Payments should be collected in a professional manner
• Demonstrate a positive attitude and show an example for other employees to emulate
• Make sure all employees follow company standards by constantly coaching and redirecting performance.
• To ensure that any supplies of china, glassware, and silverware etc are transported daily to operational areas.
• To arrange casual staff when necessary and ensure they are supervised as required.
• To control and store all dishwashing, cleaning and paper supplies and any other storage areas required.
• To assist Executive Chef in all designated areas when required or in the absence of other members of staff.
• To adhere to and maintain the hotel fire, health and safety regulations and procedures at all times.

Knowledge, Skills and Traits

When hiring for the cleaning manager position, recruiters seek for individuals with the right abilities, skills, and experience, etc. to be able to perform the obligations, purpose, and objectives of the position.

Shown below are major requirements that recruiters commonly set for prospective candidates to meet to qualify to access the cleaning manager role:

Education: High School diploma or equivalent

• Knowledge: Experience and solid knowledge concerning the use of cleaning equipment, and cleaning solutions and substances (COSHH)
• Managerial and supervisory experience, competent to monitor and check other staff’s work and deliver training or direction to new staff
• Physical dexterity: Must be agile and in good physical shape; ability to lift up to 25 lbs, stand for more than one hour, and bend at the waist and knees. The job entails constant walking, occasional sitting, and climbing stairs.
• Detailed oriented: Have a mind for quality and accuracy; attentive and thorough
• Communication skills: Possess superb verbal and written communication skills
• Have time management and multitasking skills
• Computer skills: Can work with Microsoft Office Suite
• Ability to work effectively both as an individual and as a team with other people.

Required documents:

• A detailed CV with 3 contacts of professional referees.
• A one-page cover letter with a motivation statement in relation to the responsibilities and requirements for this position.
• Copies of academic degree, professional training certificates, and other relevant training certificates
• The deadline for submitting applications is July 3^rd, 2023, at 14:00 hrs. Kigali time.
• All applicants should submit their zipped documents on hr@rwandagolf.rw
• Only selected candidates for interview will be contacted.
• All unzipped documents will be automatically disqualified.