Customer Care Officer at Muhanga District: (Deadline 26 April 2024)

Customer Care Officer at Muhanga District: (Deadline 26 April 2024)

Customer Care Officer at Muhanga District: (Deadline 26 April 2024)

Job responsibilities

• Assist with placement of orders, refunds, or exchanges. • Create and maintain reports about customer interactions. • Deal directly with customers either by telephone, electronically or face to face • Direct customers to online resources • Greet customers warmly and ascertain problem or reason for calling. • Handle and resolve customer complaints • Resolve customer complaints via phone, email, mail, or social media. • Respond promptly to customer inquiries • Update customer records in the system, including notes about interactions • Use telephones to reach out to patients and verify account information. • Organize workflow to meet patient timeframes • Direct requests and unresolved issues to the designated resource • Manage patient’ accounts • Keep records of interaction interactions and transactions • Record details of inquiries, comments and complaints • Prepare and distribute customer activity reports • Maintain customer databases • Communicate and coordinate with internal departments • Follow up on customer interactions • Provide feedback on the efficiency of the customer service process • Perform other related duties as required by his/her supervisor
Minimum qualifications
    • 1
      Advanced Diploma in Office Management

      0 Year of relevant experience

    • 2
      Bachelor’s Degree in Communication

      0 Year of relevant experience

    • 3
      Bachelor’s Degree in Public Relations

      0 Year of relevant experience

    • 4
      Bachelor’s Degree in Office Management

      0 Year of relevant experience

    • 5
      Bachelor’s Degree in Customer Relations

      0 Year of relevant experience

    • 6
      Bachelor’s Degree in Hospitality Management

      0 Year of relevant experience

    • 7
      Bachelor’s degree in Marketing

      0 Year of relevant experience

  • 8
    Advanced Diploma in Hospitality management

    0 Year of relevant experience

Required competencies and key technical skills

    • 1
      Resource management skills
    • 2
      Analytical skills
    • 3
      Problem solving skills
    • 4
      Decision making skills
    • 5
      Time management skills
    • 6
      Risk management skills
    • 7
      Results oriented
    • 8
      Digital literacy skills
    • 9
      Knowledge of customer service practices
  • 10
    Fluency in speaking and writing Kinyarwanda, English and/or French. Fluency in all 4 national languages (including Swahili) is an added advantage.

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