Customer Care Officer at Prime Insurance Ltd: (Deadline 22 February 2023)

Customer Care Officer at Prime Insurance Ltd: (Deadline 22 February 2023)

TERMS OF REFERENCE FOR CUSTOMER CARE OFFICER POSITION 

1.  BACKGROUND

Prime Insurance Ltd is an insurance company, established in 1995 by Rwandan investors under a license from the National Bank of Rwanda (BNR).

We are seeking a dynamic and motivated Customer Care Officer to join our growing team. In this role, you will be responsible for responding to all inquiries from our clients and stakeholders both face-to-face, online, and over the telephone.

The ideal candidate will have excellent communication skills and the ability to provide information about our products and services and convert leads into sales.

2. KEY ROLES & RESPONSIBILITIES

Under the supervision of our Branding Senior Officer, the Customer Care Officer shall have the following responsibilities:

• Responding to all inquiries from our clients and stakeholders both face to-face, online, and over the telephone.
• Providing information about our products and services and assisting clients in making informed decisions.
• Built and maintain relationships with clients and stakeholders to foster long-term loyalty and repeat business.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives, and ensure follow-up for actions within the time limits.
• Follow procedures, guidelines, and policies.
• Take the extra mile to engage customers.

3. Required Skills & Qualities

• Prior experience in insurance is preferable, however those with strong customer service/admin skills will also be considered.
• Excellent Organizational Skills.
• Proficient Communication Skills (face-to-face and telephone).
• Effective Problem-solving skills.
• Professional, friendly, and empathetic.
• Be a team player.
• Can do attitude and willingness to learn new skills.
• High degree of accuracy and attention to detail.
• Being fluent in English and Kinyarwanda is mandatory, knowledge of French is an added advantage.

4. Education & Experience

• Bachelor’s degree in business or any related field.
• A minimum of two (2) years of working experience in a similar role.
• Having worked in the insurance services industry will be an added advantage.

5. APPLICATION PROCEDURE

• Application letter addressed to Chief Executive Officer.
• Recent Curriculum Vitae (CV) with proven work Experience.
• Notarized education certificates.
• A copy of National Identification.
• Two professional referees.

Please send your application on hrm@prime.rw

The deadline for submitting applications is February 22^nd, 2023 at 5 pm local time.

NB:  Only shortlisted candidates will be contacted.

Chief Executive Officer