Customer Care officer Under Statute at Rwanda Management Institute (RMI): (Deadline 14 March 2023)

Customer Care officer Under Statute at Rwanda Management Institute (RMI): (Deadline 14 March 2023)

Job description

– To work for the Institution to promote customer care;
– To work for the Institution to help customers to resolve their queries;
– To develop rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude;
– To work for an organization to promote business;
– To answer to the queries of the customers in an ethical and informative way;
– To give appropriate and relevant information to the customers;
– To maintain a position of trust and responsibility by keeping all customer organization confidential;
– To update any requests made by the citizens into the system to complete the task;
– Self-motivation to increase knowledge and skills by in-house trainings and seminars;
– Have complete knowledge of services rendered, and complete line products, taking responsibility to stay update and ask for assistance to acquire latest developments;
– Answer confidently or find appropriate solutions to customers’ problems;
– To initiate conversation to uncover customers’ needs;
– To communicate clearly and effectively with customers;
– To promote teamwork in the institution;
– To promote good listening skills; to receive incoming “courier”;
– To recognizing and managing assertive customer calls;
– To resolve problems efficiently and professionally;
– To initiate conversation to uncover customers’ needs;
– To respond citizen does needs, as well as question guests to obtain full understand of what information is being requested;
– To provide quality customer service to customer
– Any other duties assgined by the superior in line with the job