Customer Service Advisor at DHL Express Rwanda Ltd (DHL): (Deadline 11 May 2022)
VACANCY
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Position: Customer Service Advisor |
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Closing date for receiving application : Wednesday 11th May 2022. Addresses to send applications : anne.kareba@dhl.com Application Format : CV and motivation letter |
Job profile
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Location: Country Office Report to: Head of Customer Service RCS GRADE: O Overall Responsibility The Customer Service agent is responsible for answering customer calls and inquiries, ensure customers bookings are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The agent is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value added services. |
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Responsibilities:
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Candidate profile
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1.Qualifications: Bachelor’s Degree in Mass communication or other related fields. 2. Languages: Fluent in Kinyarwanda, English and French. |
Questions / clarifications
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Should you need clarification or have any questions regarding this process, please do not hesitate to contact Anne Kareba (anne.kareba@dhl.com) OR rwsmt@dhl.com. |
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