Ecommerce, Product Sales & Distribution Manager at RwandAir Ltd: (Deadline 31 January 2023)
Job Title: Ecommerce, Product Sales & Distribution Manager
Reports to: Senior Manager, E-commerce Distribution & Business Support
Location: Kigali International Airport
Key Duties and Responsibilities:
- Managing organizational Digital sales by developing a business plan that covers Sales, revenue, and expense controls. This includes core products as well as ancillary products.
- Ensure that all airline sales and services functions are available on e-commerce channels.
- Setting individual sales targets with the sales team and Overseeing the activities and performance of the sales team.
- Tracking sales goals and reporting results as necessary.
- Coordinating with marketing on lead generation.
- Promoting the organization and products.
- Understand our ideal customers and how they related to our products.
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales
- Extensive experience gathering and interpreting customer experience teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. As well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries promptly and effectively via phone, email, social media, or chat applications.
- Analysing customer feedback on product ranges and new releases and preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues and customer compliments and complaints.
- Keeping informed of industry trends and new CRM technologies.
- Play a key role in the selection, implementation and ongoing optimization of the reservations system solution.
- Develop distribution channels with new partners over the GDS and APIs in order Working knowledge of airline distribution (API/GDS) and online payments and broaden the sales network.
- Work with the Ancillary team to implement negotiated partnerships with hotels, tour operators, car rentals, insurance etc.
- Manage contracts of all distribution channels
- Ensure billing correctness for all distribution channels
- Ensure 2nd level of customer support for all GDS vendors
- Ensure optimum distribution cost and track target VS actuals and variances to be followed with action items and taken to completion
- Ensure proper analysis is done with insights to help timely and accurate decision making
Desired Profile: Required education, Experience, and Abilities:
- Bachelor’s degree in business or related field.
- At least 10+ years of experience with 5 years in e-commerce Product Management, Sales and Digital Customer Experience
- Expertise in leading commercial website/app development and optimization.
- Expertise in Digital Customer Experience
- Expertise in Analytics of Digital Products, Sales and Customer Experience
- Experience in planning and implementing sales strategies.
- Experience managing and directing a sales team.
- Demonstrable record of accomplishment in devising sales-enhancing strategies.
- Solid knowledge of online customer engagement platforms and channels.
- Superb communication, collaboration, and problem-solving skills.
- Exceptional interpersonal skills and a client-centered approach.
- Sound knowledge of prevailing procedures and techniques in e-commerce.
- Unmatched supervision, research, and troubleshooting skills.
- Exceptional consulting and quality assurance abilities.
- Great organizational and time management abilities.
- Holding agile certifications is an added advantage
How to Apply:
- An application letter addressed to Director, Human Resources;
- Recent Curriculum Vitae;
- Copies of Notarized Degree/Diploma certificates
- Relevant certificates;
- A photocopy of Rwanda’s national identity card;
- Three referees
The deadline for submitting your applications is on January 31, 2023. Please send your application to recruitment@rwandair.com
NB: Only shortlisted candidates will be contacted.
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