External Outreach :Social & Behavior Change Emergency Specialist (Accountability to Affected Populations (AAP) ) -P3-P4/NOC-NOD, Rapid Response Rosters, Eastern and Southern Africa Region at United Nations Children’s Fund (UNICEF): (Deadline 4 March 2023)

2. Coordination 

• Convene/lead an internal cross-sector group to share AAP/RCCE experiences, develop common tools, and agree internal referral pathways for community feedback and resolution protocols.
• Develop/update a 4Ws (who does what, where and when) matrix on AAP/CCE activities with input from each of the clusters/sectors. Focus on activities which have an impact beyond a specific project/programme and are of concern to other organisations and need to be coordinated.

• Participate in/(co)lead interagency AAP/RCCE coordination mechanisms and actively share planned information campaigns, findings from AAP/RCCE assessments, analysis of community feedback, or monitoring of community engagement strategies to enable shared learning. Actively promote national actors’ membership in the WG – where possible helping broker partnerships with international actors.
• Support the internal AAP/RCCE group’s information management functions by enabling a common system to share, aggregate and analyze community feedback to identify trends and priority issues.
• Identify capacity gaps for AAP, especially on the collection and analysis of community feedback and plan for support.
• Ensure processes are in place for referring community feedback to relevant sector leads or managers, so that such feedback can be resolved – including reporting back to communities, or ‘closing the feedback loop’.

3. Representation 

• Serve as a primary focal point within UNICEF on AAP/RCCE related issues and be able to provide a summary of current practice within the agency and community feedback about programmes.
• Ensure high profile for community feedback, concerns and priorities during internal meetings and planning processes.
• Represent UNICEF at inter-agency coordination meetings on AAP/RCCE.
• Provide advice and support to UNICEF partners on AAP/RCCE issues and approaches.

4. Capacity building 

• Assess the priority skills gaps and learning needs relating to AAP/RCCE within UNICEF and partners. This should include frontline workers and volunteers and ‘support’ staff such as HR, administration, security, etc., who all have a role to play in improving the accountability of the agency.
• Design and implement a capacity building strategy to build the knowledge of, and commitment to AAP/RCCE approaches within agency staff and partners.
• Develop context-specific capacity building materials by contextualizing global and/or national tools.

• Identify opportunities to integrate AAP/RCCE elements into existing training and tailor content to target the specific audiences.

5. Collaboration with PSEA activities 

Coordinate closely and collaborate with the agency PSEA focal point to:

1. Develop a harmonized approach to the participatory development and promotion of a complaint response mechanism, including for sensitive issues, which builds on assessed community preferences.

2. Design a context-appropriate community engagement strategy for the agency that informs the community of the code of conduct for aid workers, their right to provide feedback, the support provided to survivors of SEA and the risks of SEA.

3. Collaborate on an awareness raising/sensitization campaign for staff and partners on the issues relating to AAP/CCE and PSEA.

4. Ensure that there is regular feedback to the community about how complaints are handled and what the outcomes were, to help build trust in the system.

Key Expected Results

The selected candidates may be deployed to countries/regions experiencing public health emergencies (PHE) or disasters to proactively assist with Social and Behavior Change (SBC)/RCCE emergency response across UNICEF programmatic areas with a focus on promoting Accountability to Affected Populations (AAP).

This includes mobilizing partner agencies, families and communities in mitigating the negative impacts of PHE or disasters through support for the provision of lifesaving information in preferred communication channels; establishing and strengthening community feedback mechanisms; collecting and utilizing social and behavioral data; and ensuring that communities are aware of reporting mechanisms. All of these will contribute to protecting and promoting the well-being and supporting resilience of children, women and their families before, during and after emergencies.

• A minimum five (5) to Eight (8) years  of professional experience in one or more of the following areas is required: public health, social sciences; development; strategic communications; or another related area preferably with a focus on emergency.
• Strong technical knowledge and previous experience in development and implementation of social and behaviour change, community engagement, RCCE or AAP approaches.
• Demonstrated technical skills in collection, review and utilization of community feedback and social and behavioral data and communication of key findings and recommendations to a range of audiences.

• Relevant experience in a UN system agency or organization is considered as an asset.
• Experience in advising, persuading on new approaches, and strong advocacy skills is an asset.
• Developing country work experience and/or familiarity with emergency is considered an asset.
• A basic understanding of UNICEF’s core commitments to children in humanitarian action, humanitarian principles, standards, coordination mechanisms, gender and diversity aspects of humanitarian work.