Field Activation & Agent Quality Analyst at MTN Mobile Money: (Deadline 8 September 2023)
- Abide by and execute the functional strategy cascaded by the functional lead.
- Assist in the review of the functional strategy and roadmap, in collaboration with the functional lead, to ensure its alignment with the changing dynamics of the internal and external ecosystem.
- Participate in strategic meetings, when required.
- Execute Commercial department wide transformation initiatives, when required by the functional lead.
- Implement adequate risk mitigation and controls, with directions from the functional lead.
- Assist in the evaluation baseline of Service Level Agreements (SLAs) and KPIs, when required.
- Assist in the preparation of proposals on change initiatives SLA, policies and procedures, when required.
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact on functional lead.
- Execute projects initiated in the specific sub-function.
- Abide by the established objectives, targets and budgets for the sub-function, when required.
- Document identified key risks, issues and dependencies and set mitigation actions, with guidance from the functional lead.
- Prepare documentation required for sign-off on tactical changes.
- Ensure execution in alignment with Commercial department strategy.
- Agent float management analysis.
- Report daily to the functional lead relating to progress made within the work area and in accordance with the measurement metrics set by the organization.
- Report on an ad-hoc basis on specific projects, as required.
- Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same.
- Comply with the set governance mechanisms, under supervision from the functional lead.
- Evaluate the efficiency and effectiveness of assigned channel strategies and propose and offer suggestions for improvements.
- Analyse agent profitability and provide recommendations.
- Execute initiatives aligned with specific go-to-market strategies for assigned channels.
- Support channel transformation, when required, to drive new routes to market and improve efficiency to drive cost savings.
- Execute channel strategy to accelerate targeted revenue growth.
- Execute roadmap for delivery of channel changes based on consumer insights and business requirements.
- Support in channel lifecycle management with a specific focus on rationalization and elimination of duplicative channels, the introduction of enhanced service offerings, re- design of existing channel capabilities
- Perform data analytics across each of the assigned channels to identify business trends and opportunities for growth.
- Support all joint business planning activities with channel partners.
- Prepare periodic reports on channel profitability, operator performance and sales performance trends and generate periodic channel assessment reports for channel performance review.
- Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region.
- Execute territory specific initiatives and manage profitable and sustainable partnerships to ensure the achievement of the Fintech business objectives in the region.
- Execute initiatives aimed at integration of channel strategy.
- Liaise with management to identify and attend to specific distributor/channel needs, and resolve problems, when required.
- Act as a secondary point of contact for partners and gather insights on product uses and needs.
- Identify and share opportunities for operational improvements.
- Timely provision of reports to external stakeholders.
- Performs any other tasks that may be assigned from time to time by immediate supervisor.
- Bachelor’s degree in marketing, or any other relevant field
- A minimum of 2 to 3 years’ total experience in sales, marketing or agent management.
- Experience in Fintech, banking or Mobile Money is preferred.
- Experience working in a global/multinational enterprise with a good understanding
emerging market is preferred
All interested candidates are requested to send their application letters and updated curriculum vitae together with copies of their academic credentials no later than 08th September 2023. Through the job application platform or send an email with requirements to: jobs2.RW@mtn.com.
We strongly encourage applications from women and/or individuals with disabilities.
Note: Only qualified applicants will be contacted within 14 days of their submission.
MTN Rwanda PLC is an equal-opportunity employer.
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