Fintech, Channel Supervisor at MTN Rwanda: (Deadline 20 February 2022)
MTN Rwanda is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to the achievement of our mission of making our customers’ lives a whole lot BRIGHTER. We are an equal employment employer with a strong culture that is forward looking and encourages creative thinking and innovation, while remaining at the forefront of the latest technology and trends.
MTN Rwanda is therefore Internally and externally recruiting highly competent and self-motivating individuals for the below Positions located in Mobile Money
- Abide by the strategy cascaded by functional lead and assist in the creation of the sub-functional strategy
- Ensure effective implementation of the functional strategy
- Assist in review of the sub-functional strategy and roadmap, to ensure its alignment with the changing dynamics of the internal and external ecosystem
- Source, induct and manage talent in accordance with legislative guidelines and directives from the Channel Development Manager
- Provide definition of roles, responsibilities, individual goals and performance objectives for the team
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Work with approved budget for internal projects, under direction from the Channel Development Manager. Where required, also provide input.
- Work with approved budget for internal projects, under direction from the Channel Development Manager. Where required, also provide input
- Implement adequate risk mitigation and controls, with directions from the Channel Development Manager.
- Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
- Manage approval process from Channel Development Manager on new initiatives
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to Channel Development Manager.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping Channel Development Manager apprised of the same.
- Identify and document key risks, issues and dependencies and set mitigation actions, with guidance from the Channel Development Manager.
- Prepare documentation for sign-off / making decisions regarding tactical changes.
- Report daily to the Channel Development Manager relating to progress made within the function and in accordance with the measurement metrics set by the organisation
- Align the results of the vertical, collectively, and as individual work areas in the OpCo, ensuring that the MMRL guidelines are duly complied with
- Measure the impact and benefit of the sub-function to OpCo and report the true-value metrics. Drive continuous improvement across all verticals
- Implement and execute policies, procedures and guidelines cascaded by the functional lead and ensure the team complies with the same
- Comply with the set governance mechanisms, under supervision from the functional lead and ensure team does the same
- Evaluate the efficiency and effectiveness of Channels strategies and propose and offer suggestions for improvements.
- Lead channel transformation, when required, to drive new routes to market and improve efficiency to drive cost savings
- Lead all joint business planning activities with channel partners
- Monitor and prepare periodic report on channel profitability, operator performance and sales performance trend and generate periodic channel assessment reports for channel performance review
- Monitor and prepare periodic report on channel profitability, operator performance and sales performance trend and generate periodic channel assessment reports for channel performance review
- Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
- Degree in any related discipline or its equivalent in area of specialization
- Relevant post graduate qualification is an advantage
- Degree in Finance, Accounting, Economics, Management, Commerce, or any related field
- A minimum of 2 to 4 years’ total experience in a similar position with at least 2 years in a managerial role
- Experience in Fintech, banking or Mobile Money is preferred
- Experience in Digital Channel development and management
- Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred
All interested candidates are requested to send their application letters and updated curriculum vitae together with copies of their academic credentials not later than
20th February 2022 at 5:00 pm through the job’s platform on: jobs2.RW@mtn.com
Note: Only qualified applicants will be contacted within 14 days after their submission.
We strongly encourage applications from women and individuals with disabilities.
Rwanda PLC is an equal opportunity employer.
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