Front Desk Officer Under Statute at IPRC KIGALI: (Deadline 31 October 2023)
Job description
Promote a good image of the institution through efficient Front Desk services.
Receive and direct visitors to the people and offices they desire to see or go to;
Respond to enquiries that come in form of telephone queries and physical inquiries courteously;
Create and maintain a front desk log/record book of all visitors by recording their relevant basic data;
Listen to visitors complaints or concerns and work to resolve their issues through the right channels;
Identify and assess visitors needs to achieve satisfaction;
Provide periodic report as required;
Perform any other task assigned by his/her supervisor related to his/her responsibilities.
Minimum Qualifications
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Advanced Diploma in Office Management
0 Year of relevant experience
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Bachelor’s Degree in Communication
0 Year of relevant experience
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Bachelor’s Degree in Office Management
0 Year of relevant experience
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Advanced Diploma in Communication
0 Year of relevant experience
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Advanced Diploma in Public Relations
0 Year of relevant experience
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Advanced Diploma in Marketing
0 Year of relevant experience
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Advanced Diploma in Customer Relations
0 Year of relevant experience
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Bachelor’s Degree in Marketing
0 Year of relevant experience
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Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
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Advanced Diploma in Hospitality management
0 Year of relevant experience
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Bachelor’s Degree in Customer Relations
0 Year of relevant experience
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Advanced Diploma( A1) in Marketing
0 Year of relevant experience
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Advanced Diploma( A1) in Customer Relations
0 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Digital literacy skills
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Knowledge of customer service practices
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Ability to build partnership and create connections with stakeholders to support the sector’s digital transformation
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Time Resource management skills
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Risk Resource management skills
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Good analytical skills, ability to do prioritization, effectively manage time
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Ability to work with non-technical team and translate content into multimedia products in formats including, but not limited to, video, audio, graphics, digital animations, and HTML
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Knowledge of customer care satisfaction
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Digital literacy skills
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Demonstrate exceptional skills in sales, customer relations, and problem solving
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Good leadership and interpersonal skills with ability to work with others to resolve customer complaints;
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Critical thinking ability to provide answers to customer questions as well as resolutions for various issues that may arise;
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Excellent team work, leadership and coaching skills with strong ability to manage and motivate a team towards delivering resume
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Ability to deliver multiple results simultaneously;
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Creative, proactive, customer focused, solutions led and outcome driven Skills
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Ability to really listen to customers
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Ability to handle surprises
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Digital literacy skills; Fluency in Kinyarwanda, English and/ or French. Knowledge of all is an added advantage
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Customer services skills
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Energetic optimistic approach to all possible problems
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Good team working skills, time management and decision making skills;
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Organizational and Customer Skills
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Good organisational and time-management skills
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Dependable and result-oriented
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Ability to communicate messages in a consistently effective, timely and engaging manne
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Deliver Results for Clients: Proactively addressing clients stated and unstated needs.
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Analytical, decisive and results oriented
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