Front Desk Operation Officer at Ministry of Infrastructure (MININFRA): (Deadline 6 November 2024)

Front Desk Operation Officer at Ministry of Infrastructure (MININFRA): (Deadline 6 November 2024)

Front Desk Operation Officer at Ministry of Infrastructure (MININFRA): (Deadline 6 November 2024)

Job responsibilities

• Promote customer relations in the Ministry; • Receive the Ministry’s visitors and direct them appropriately; • Give appropriate and relevant information to the Ministry’s customers; • Attend to customer complaints and give appropriate solutions; • Deal with queries from the public and customers • Maintain the reception area clean and tidy; • Prepare customer satisfaction summary reports. • Perform any other task in connection with his/her duties as may be assigned the supervisor.

Qualifications

    • 1
      Bachelor’s Degree in Communication

      0 Year of relevant experience

    • 2
      Bachelor’s Degree in Public Relations

      0 Year of relevant experience

    • 3
      Advanced Diploma (A1) in Office Management

      0 Year of relevant experience

    • 4
      Bachelor’s Degree in Marketing

      0 Year of relevant experience

    • 5
      Bachelor’s Degree in Customer Relations

      0 Year of relevant experience

  • 6
    Advanced Diploma in Hospitality Management

    0 Year of relevant experience

Required competencies and key technical skills

    • 1
      Integrity
    • 2
      Strong critical thinking skills and excellent problem solving skills.
    • 3
      Inclusiveness
    • 4
      Accountability
    • 5
      Communication
    • 6
      Teamwork
    • 7
      Client/citizen focus
    • 8
      Professionalism
    • 9
      Commitment to continuous learning
    • 10
      Results oriented
    • 11
      Digital literacy skills
    • 12
      Resources management skills
    • 13
      Fluency in English, Kinyarwanda or French. Knowledge of all is an added advantage
  • 14
    Knowledge of customer service practices

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