Job

Front Desk Operation Officer at Ministry of Infrastructure (MININFRA): (Deadline 6 November 2024)

Eric Mugemana October 30, 2024

2 1 minute read

Front Desk Operation Officer at Ministry of Infrastructure (MININFRA): (Deadline 6 November 2024)

Job responsibilities

• Promote customer relations in the Ministry; • Receive the Ministry’s visitors and direct them appropriately; • Give appropriate and relevant information to the Ministry’s customers; • Attend to customer complaints and give appropriate solutions; • Deal with queries from the public and customers • Maintain the reception area clean and tidy; • Prepare customer satisfaction summary reports. • Perform any other task in connection with his/her duties as may be assigned the supervisor.

Qualifications

- 1
  
  Bachelor’s Degree in Communication
  
  0 Year of relevant experience

- 2
  
  Bachelor’s Degree in Public Relations
  
  0 Year of relevant experience

- 3
  
  Advanced Diploma (A1) in Office Management
  
  0 Year of relevant experience

- 4
  
  Bachelor’s Degree in Marketing
  
  0 Year of relevant experience

- 5
  
  Bachelor’s Degree in Customer Relations
  
  0 Year of relevant experience

6

Advanced Diploma in Hospitality Management

0 Year of relevant experience

Required competencies and key technical skills

- 1
  
  Integrity

- 2
  
  Strong critical thinking skills and excellent problem solving skills.

- 3
  
  Inclusiveness

- 4
  
  Accountability

- 5
  
  Communication

- 6
  
  Teamwork

- 7
  
  Client/citizen focus

- 8
  
  Professionalism

- 9
  
  Commitment to continuous learning

- 10
  
  Results oriented

- 11
  
  Digital literacy skills

- 12
  
  Resources management skills

- 13
  
  Fluency in English, Kinyarwanda or French. Knowledge of all is an added advantage

14

Knowledge of customer service practices

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Eric Mugemana October 30, 2024

2 1 minute read

Eric Mugemana