Job
Front Desk Operation Officer at Ministry Of Trade And Industry (MINICOM): (Deadline 28 January 2024)
Front Desk Operation Officer at Ministry Of Trade And Industry (MINICOM): (Deadline 28 January 2024)
Job responsibilities
– Examine incoming mails/couriers for completeness; – Answer inquiries about Services offered in MINICOM; – Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly; – Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking; – Troubleshoot customer issues over the phone; – Maintain a balance between institution policy and customer benefit in decision making; – Handle issues in the best interest of both customers and the institution.
Minimum qualifications
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1Advanced Diploma in Office Management
0 Year of relevant experience
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2Bachelor’s Degree in Communication
0 Year of relevant experience
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3Bachelor’s Degree in Public Relations
0 Year of relevant experience
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4Bachelor’s Degree in Office Management
0 Year of relevant experience
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5Advanced Diploma in Communication
0 Year of relevant experience
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6Advanced Diploma in Public Relations
0 Year of relevant experience
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7Advanced Diploma in Marketing
0 Year of relevant experience
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8Advanced Diploma in Customer Relations
0 Year of relevant experience
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9Bachelor’s Degree in Marketing
0 Year of relevant experience
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10Bachelor’s Degree in Customer Relations
0 Year of relevant experience
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11Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
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12Advanced Diploma( A1) in Hospitality Management
0 Year of relevant experience
Required competencies and key technical skills
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1Resource management skills
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2Analytical skills
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3Problem solving skills
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4Decision making skills
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5Time management skills
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6Risk management skills
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7Results oriented
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8Digital literacy skills
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9Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
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10Knowledge of customer service practices
