Front Desk Operations Officer Under Statute at Rwanda Cultural Heritage Academy: (Deadline September 2023)
Job description
1. Provide efficient services to visitors
Ensure the daily management of front desk and provide reports to the Management
Provide visitors with useful information about services delivery;
Provide to visitors’ admission to access to exhibitions, archives and library services;
Serve as liaison between the visitors and the management and guide service providers;
Manage the visitors’ reservation in terms of information, cancelation and service delivery;
Report on visitors’ suggestions, statistics and revenues;
Manage the petty cash on a daily basis.
2. Organize all surveys on public opinion about services offered by the institution on request of supervisors
• Collect, compile and analyze the results of investigations and complaints received in the suggestions’ box and identify key ideas.
• Collect and process information from users on their expectations, satisfactions, type of disputes with the institution.
• Provide advice and recommendations to improve the image and quality of the services delivered by the institution
Minimum Qualifications
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Advanced Diploma in Office Management
1 Year of relevant experience
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Bachelor’s Degree in Communication
0 Year of relevant experience
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Bachelor’s Degree in Public Relations
0 Year of relevant experience
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Advanced Diploma in Business Administration
1 Year of relevant experience
-
Bachelor’s Degree in Office Management
0 Year of relevant experience
-
Advanced Diploma in Communication
1 Year of relevant experience
-
Advanced Diploma in Public Relations
1 Year of relevant experience
-
Advanced Diploma in Marketing
1 Year of relevant experience
-
Advanced Diploma in Customer Relations
1 Year of relevant experience
-
Bachelor’s Degree in Marketing
0 Year of relevant experience
-
Bachelor’s Degree in Business Administration
0 Year of relevant experience
-
Bachelor’s Degree in Customer Relations
0 Year of relevant experience
-
Bachelor’s Degree in Hospitality Management
0 Year of relevant experience
-
Advanced Diploma in Hospitality management
1 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Digital literacy skills
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Knowledge of customer care satisfaction
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Resource management skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
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Analytical skills;
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