Front Desk/ receptionist at Rwanda Gaming Association: (Deadline 7 March 2022)
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FRONT DESK – Terms of Reference |
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Front Desk/ receptionist |
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Administrative and human resource |
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DAF |
Rwanda Gaming Association started with mission to create safe, regulated and responsible entertainment with a positive impact on society.
Job Purpose
To represent RGAA Secretariat in dealing with customers through handling front facing duties including
Interacting with customers over the phone, in person, and/or via email. A high level of professionalism must Be maintained
Essential Duties and Responsibilities
- Promote a good image of RGAA through efficient Front Desk services.
- Receive and direct visitors and clients.
- Receive, respond and manage telephone calls and/ or mails and provide required information or direct the calls and/or mails to the right receptacy.
- Receive and disseminate correspondences, suggestions, messages and other information to the relevant offices.
- Create and maintain a front desk log/record book of all visitors and clients by recording their relevant basic data.
- Listen to client complaints or concerns and work to resolve their issues through the right channels.
- Identify and assess clients’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication with clients.
- Maintain office security by following safety procedures and controlling access via the front desk.
- Maintain an up-to-date staff directory to assist in making immediate contact with them wheneverneeded internally or externally by visitors or clients as occasion may serve.
- Perform any other duties as may be assigned from time to time.
Person specifications: (Age, Academic qualifications, Skills and Work experience)
Age: 21-35yrs
Minimum Qualifications
- A minimum of a Diploma in Office Administration, International Relations & Diplomacy, Hospitality Management, Marketing, Public Relations or any other related field from a recognized university.
- bachelor’s degree and above in the same field will be an exception
Competency and Key Technical Skills
- Proficiency in English
- Proficiency in French and Kinyarwanda is an added advantage;
- Proven customer service experience
- Very good telephone etiquette Teamwork
- Excellent and effective communication skills (verbal and non-verbal);
- Confident, articulate, cordial with pleasant personality
- Computer literacy
Interested and qualified candidates should submit their application letter, resume (in 1 document), and degree/ certificate to rwandagamingassociation@gmail.com and not later than 07 March 2022. Only short listed candidates will be contacted for interview.
Me Safari GAHIZI
Chair, Rwanda Gaming Association
Done Kigali, 02nd March, 2022
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