Head of Facilities at Rwanda Ultimate Golf Course: (Deadline 3 July 2023)

Head of Facilities at Rwanda Ultimate Golf Course: (Deadline 3 July 2023)

Head of Facilities at Rwanda Ultimate Golf Course: (Deadline 3 July 2023)

Rwanda Ultimate Golf Course Ltd

Job Description

Title             :         Head of Facilities

Reports to    :         General Manager

Education level   :   Bachelor’s degree or diploma in Business Administration / Management, Hospitality, civil engineering, Building Management, or other related discipline required.

The clubhouse of Kigali Golf Resort & Villas is undergoing renovations to become one of the best facilities in Africa. When finished the clubhouse will be composed of a health club, tennis and squash courts, swimming pool and 7 outlets.

Head of Facilities oversees the daily maintenance, safety and management tasks that promote a clean and safe working environment for the buildings and Golf course employees.

KEY RESPONSABILITIES:

  • Delegating cleaning and maintenance tasks to team members
  • Monitoring the safety and cleanliness of interior and exterior areas, such as offices, conference rooms, parking lots and outdoor recreation spaces
  • Performing routine maintenance on facilities and supervise repairs as needed.
  • Ensuring Exceptional Customer Service on the golf facilities.
  • Oversee the setup and organization of the facility, including arranging the equipment, creating workout areas, and ensuring a clean and safe environment.
  • Manage day-to-day operations, including opening and closing procedures, scheduling, and staff management.
  • Scheduling routine inspections and emergency repairs of the facility
  • Ensuring proper security measures for the workplace, including collaborating with security system vendors or a team of security professionals
  • Addresses guest, member and member guest complaints and resolves problems immediately.
  • Monitor member satisfaction and implement strategies to enhance the overall facility experience.
  • Maintaining day-to-day operations of facilities, such as delegating or completing maintenance orders
  • Creating reports on maintenance, repairs, safety and other occurrences for supervisors and other relevant staff
  • Schedules and chairs regular staff meetings focused on customers, operations, and continuous improvement.
  • Collaborating with the technical team and upper management on budgeting for facilities needs
  • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

QUALIFICATIONS & EXPEREINCE

  • Bachelor’s degree or diploma in Business Administration / Management, Hospitality, civil engineering, Building Management, or other related discipline required.
  • Organizational skills with attention to detail.
  • Ability to multitask, prioritize, and adapt in a dynamic environment.
  • Strong leadership and team management skills.
  • Having more than three (3) years of experience in hospitality industry
  • Proficient with MS Office Suite and point of sale (PoS) are preferred.
  • Ability to play Golf will be an added advantage.

Required documents:

  • A detailed CV with 3 contacts of professional referees.
  • A one-page cover letter with a motivation statement in relation to the responsibilities and requirements for this position.
  • Copies of academic degree, professional training certificates, and other relevant training certificates
  • The deadline for submitting applications is July 10th, 2023, at 14:00 hrs. Kigali time.
  • All applicants should submit their zipped documents on hr@rwandagolf.rw
  • Only selected candidates for interview will be contacted.
  • All unzipped documents will be automatically disqualified.





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