Human Capital&Administration Manager at Old Mutual Insurance Rwanda: (Deadline 15 January 2022)

Human Capital&Administration Manager at Old Mutual Insurance Rwanda: (Deadline 15 January 2022)

Human Capital&Administration Manager at Old Mutual Insurance Rwanda: (Deadline 15 January 2022)

Old Mutual Insurance Rwanda (former UAP Insurance Rwanda) is a subsidiary of UAP Old Mutual Group, member of Old Mutual Limited, an Integrated financial service provider comprising Insurance, Banking, and Investment Business. Old Mutual insurance Rwanda vision is being the Rwandan’s revolutionary financial services company with a commitment to enhance the quality of life by delivering peace of mind and financial freedom.

Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries. Our primary operations are in South Africa and the Rest of Africa, and we have niche businesses in Asia. We have 12 million customers and 30,000 employees and with over 175 years of heritage across sub-Saharan Africa, we are a crucial part of the communities we serve and broader society on the continent. The business is listed on the Johannesburg, London, Zimbabwean, Malawian, and Namibian stock exchanges. The UAP Old Mutual Group comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisition resulted in Old Mutual Kenya and UAP Holdings ( as well as Faulu Microfinance Bank ( forming one of the largest financial services groups with a growing footprint in East and Central Africa. The Group currently has operations in Kenya, Uganda, Tanzania, South Sudan, and Rwanda.  The Group now offers customers a comprehensive and enhanced range of financial services which include Investment, Insurance, Banking, and Savings as well as a wider and more accessible distribution network. The wider group also offers broad career growth prospects for employees. It therefore wishes to fill the below vacant position with qualified, experienced, and talented individual to strengthen its portfolio as a Pan – African Financial Services Group. The positions’ details are further outlined below;

Role Title:

Human Capital&Administration Manager-1 Post

Business Unit(s):


Business /Function:

Human Capital&Administration Manager



Reports To:

Managing Director

MDP Level:

Manager of function

Role Size


Job Summary

We are looking for a Human Capital Manager to lead our Human Capital &Administration team, take ownership of all HR matters across the company from recruitment to performance reviews, wage reviews, disciplinary action, and learning and development. To perform well in this role the incumbent should have experience as an HR manager, or other senior roles in the HR team, and knowledge around all legal requirements in this role.

This role is also accountable for development and execution of HR strategy in support of business plans and in alignment with corporate HR governances.

Key Descriptor

  • Accountable for the full Human Capital function of the Business.
  • Delivers Human Capital capability to the Business Unit under supervision of the HC Executive.
  • Identifies Human Capital issues and needs within the business.
  • Provides input to central Human Capital regarding HC issues and needs of the business unit.
  • Aligns business unit Human Capital needs to business and central Human Capital strategy.
  • Manages labour relations issues within the Business.
  • Focuses on generalist Human Capital functions.

Key Result Areas

Compensation and Benefits:

  • Ensures that contracts and addendums for staff are updated.
  • Facilitates the allocation of shares and annual reviews.
  • Facilitates the development of specific incentive plans that align to business unit goals.

Organization Design and Development:

  • Facilitates the process to Identify the current and ideal culture within the business unit.
  • Develops Organization Development plan to address cultural gaps.
  • Provides a change management capability for the business unit.
  • Identify and contract appropriate leadership team intervention to facilitate the effective operation of the Business Unit executive

HR Metrics / Measurement:

  • Develops an appropriate Management Information System
  • Monthly reporting of Management Information System.

Capacity Planning:

  • Facilitates annual capacity planning process for staff.
  • Manages the vacancy and promotion process.
  • Analyses and interprets human resource data and recommends actions.
  • Facilitates the process to Identify talent gaps and take corrective action.

HC Calendar:

  • Designs, develops and gives feedback to Central HC on the HC Calendar which includes salary review, pay progression, performance management and talent.

Learning & Development:

  • Establishes training and development needs of the staff through the ongoing process of evaluation and performance management.


  • Develops a transformation and change plan.
  • Monitors and influences cultural diversity.
  • Intervenes where targets are not met.

Team Effectiveness:

  • Individually accountable for customer/client service delivery through efforts of others, for periods of up to 1 year.
  • Accountable for others’ time, task and output quality, for periods of up to 1 year.
  • Balances own priorities with directing and motivating others.
  • Plans and assigns work over the applicable period.
  • Guides and directs staff to achieve operational excellence standards.
  • Creates a climate for optimal performance.
  • Manages performance.
  • Selects potential staff to sustain customer/client service delivery.

Overall Administration

  • Ensure administration and renewal various contracts, insurance policies maintained by the company
  • Supervises the maintenance of the Administration general filing system and filing of all correspondences to ensure safe keeping and retrieval
  • Accountable for all migration issues
  • Ensures In house Customer Care

Risk Management:

  • Identifies all Human Capital risks for the business unit.
  • Develops risk prevention measures.
  • Reports on status of HR risk categories.
  • Technical Knowledge, Ownership, Planning & Organising, Optimising Diversity, Gaining Commitment, Facilitating Change, Decision Making, Aligning Performance for Success

Qualifications and experience

  • University degree or 4 years HR-related diploma
  • 3 years line management experience.
  • Certified Human Resources Professional
  • Minimum of 5 years in a similar role

Skills and competencies

  • Technical Knowledge, Planning & Organizing, Information Monitoring, Facilitating Change, Decision Making, Client Focus
  • Good communication skills
  • Reporting and Presentation skills
  • Good attention to details and accuracy
  • Good interpersonal skills

Please visit our careers page through:

Interested candidates are requested to submit their applications by 5.00 p.m. 15th January 2022.

Applicants must possess or be in the process of applying for a POLICE CLEARANCE CERTIFICATE as at the time of making an application.

ONLY short-listed candidates will be contacted.


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