IT Assistant/Officer at Mantis Kivu Marina Bay Hotel: (Deadline 11 June 2023)
05/06/2023
Job Opportunity:
POSITION: IT ASSISTANT/OFFICER
DEPARTMENT: IT DEPARTMENT
REPORTS TO; IT Manager/General Manager
PRIMARY OBJECTIVE OF THE POSITION:
As an IT Assistant, you will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephone systems throughout the hotel/resort.
Responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains an inventory of all hardware products and software licenses and reviews maintenance agreements.
Major responsibilities include:
- Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems, DSTV and other software vendors.
- Ability to troubleshoot hardware and software problems.
- Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and the underlying server/desktop infrastructure support.
- Should be capable of doing Root Cause Analysis on a problem.
- Must know the Network fundamentals, general network setup and device configuration.
- Good knowledge of server hardware, Disk storage technology, and I/O devices.
- Skilled in using system-level profiling tools and network monitoring systems to aid in application performance profiling.
- Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
- Background in highly available systems and image capture/management systems.
- Extensive knowledge of Active Directory, Management and Implementations.
- Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
- Manage leadership in establishing project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
- Monitors and maintains a proper inventory of hardware and software licenses.
- Is aware of IT Security Policies and ensures implementation through regular staff training.
Management Requirements:
- Manage leadership in establishing project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
- Able to plan, assign and take the report from the IT team.
- Identifies and implements solutions to user challenges and concerns associated with using personal computer equipment.
- Ensure that policies and procedures relating to PCI compliance are updated.
- Maintains a system error/progress log book and deals with reported problems.
- Responsible for ensuring that IT Audit points are implemented as per relevant Standard Operating Procedures.
- Keep updated with the latest hotel technology and security risks on a regular basis.
- Able to perform other IT or Systems related tasks assigned by the management
Qualifications: Education/Knowledge/Technical Skills and Experience
The following knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience or on-the-job training.
Minimum qualifications and experience required
- Degree or A1 Diploma in Computer Science or IT.
- Minimum 3 years experience as an IT officer position in a reputable hotel.
- Experience managing Hotel systems software like Opera, Sun system, Material controller “MC”, EMC for micros etc.
- Relevant training certificates in the Hospitality Industry.
Technical Skills & Abilities
- Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels.
- Ability to take initiative and resolve queries in a practical and positive manner.
- Passion for delivering exceptional customer service.
- Courteous and pleasant attitude towards guests and colleagues.
- Ability to work as part of a team.
- Extra attention to detail.
- Ability to work under pressure and juggle competing priorities in a busy, fast-paced and challenging environment with minimum supervision.
- Positive and flexible approach to work with good leadership skills.
Required Documents:
- Application letter
- Copies of academic qualification.
- Updated curriculum vitae.
- Copy of National ID.
To apply for this exciting and rewarding opportunity, please forward your resume to Human Resource Manager via email only at hr@mantiskmb.com before 11th June 2023.
Only shortlisted candidates shall be contacted.
By sending in your application, you consent to Kivu Marina Bay Hotel running a background check on your record.
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