IT Assistant/Officer at Mantis Kivu Marina Bay Hotel: (Deadline 11 June 2023)

IT Assistant/Officer at Mantis Kivu Marina Bay Hotel: (Deadline 11 June 2023)

05/06/2023

Job Opportunity: 

POSITION:                           IT ASSISTANT/OFFICER

DEPARTMENT:                    IT DEPARTMENT

REPORTS TO;                     IT Manager/General Manager 

PRIMARY OBJECTIVE OF THE POSITION:

As an IT Assistant, you will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephone systems throughout the hotel/resort.

Responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains an inventory of all hardware products and software licenses and reviews maintenance agreements.

Major responsibilities include:

• Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems, DSTV and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and the underlying server/desktop infrastructure support.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup and device configuration.
• Good knowledge of server hardware, Disk storage technology, and I/O devices.
• Skilled in using system-level profiling tools and network monitoring systems to aid in application performance profiling.
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
• Background in highly available systems and image capture/management systems.
• Extensive knowledge of Active Directory, Management and Implementations.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Manage leadership in establishing project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
• Monitors and maintains a proper inventory of hardware and software licenses.
• Is aware of IT Security Policies and ensures implementation through regular staff training.

Management Requirements:

• Manage leadership in establishing project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.

• Able to plan, assign and take the report from the IT team.
• Identifies and implements solutions to user challenges and concerns associated with using personal computer equipment.
• Ensure that policies and procedures relating to PCI compliance are updated.
• Maintains a system error/progress log book and deals with reported problems.
• Responsible for ensuring that IT Audit points are implemented as per relevant Standard Operating Procedures.
• Keep updated with the latest hotel technology and security risks on a regular basis.
• Able to perform other IT or Systems related tasks assigned by the management

Qualifications: Education/Knowledge/Technical Skills and Experience

The following knowledge, skills and abilities may be acquired through a combination of formal schooling, self-education, prior experience or on-the-job training.

Minimum qualifications and experience required

• Degree or A1 Diploma in Computer Science or IT.
• Minimum 3 years experience as an IT officer position in a reputable hotel.
• Experience managing Hotel systems software like Opera, Sun system, Material controller “MC”, EMC for micros etc.
• Relevant training certificates in the Hospitality Industry.

Technical Skills & Abilities

• Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels.
• Ability to take initiative and resolve queries in a practical and positive manner.
• Passion for delivering exceptional customer service.
• Courteous and pleasant attitude towards guests and colleagues.
• Ability to work as part of a team.
• Extra attention to detail.
• Ability to work under pressure and juggle competing priorities in a busy, fast-paced and challenging environment with minimum supervision.
• Positive and flexible approach to work with good leadership skills.

Required Documents:

• Application letter
• Copies of academic qualification.
• Updated curriculum vitae.
• Copy of National ID.

To apply for this exciting and rewarding opportunity, please forward your resume to Human Resource Manager via email only at hr@mantiskmb.com  before 11^th June 2023.

 Only shortlisted candidates shall be contacted.

By sending in your application, you consent to Kivu Marina Bay Hotel running a background check on your record.