IT Help Desk Officer at Musanze District (MUSANZE): (Deadline 21 July 2025)
Job responsibilities
Maintain and troubleshoot all network and computer related issues; Integrate security, physical control solutions for all confidential data and systems; Monitor performance and manage parameters to provide fast responses to front-end users. Identify user needs and system functionality and ensuring ICT facilities meet these needs Planning, budgeting, developing and implementing ICT action plan Maintaining and developing a modern, cost effective, stable and ICT infrastructure available 24 hours Scheduling upgrades and security backups of hardware and software To ensure relation with external ICT companies To install computers, printers and other peripheral devices To troubleshoot, repair, update, and maintain computers, printers and other ICT equipment’s as well as manage ICT equipment’s and toner requests. Setup a stable schedule of preventive maintenance of computers, printers and other ICT equipment’s Setup and support staff members in audio/visual equipment for presentations, workshops or trainings. Install, maintain, troubleshoot and update operating systems, antivirus and application programs. Removal/disposal of non-functional ICT equipment’s. Provide effective IT support in different departments on time To ensure that software license laws are adhered to. Developing in liaison with HR, a formalized training program for users with the aim of raising skills, standards, and awareness in the use ICT applications. To ensure the integrity, security, confidentiality of data kept in departments To perform other related duties and responsibilities assigned by supervisor. Work with Logistics officer to check inventory of ICT equipment’s and handle relocation of them..
Qualifications
You are not qualified!
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Bachelor’s Degree in Software Engineering
0 Year of relevant experience
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Bachelor’s Degree in Computer Science
0 Year of relevant experience
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Bachelor’s Degree in Computer Engineering
0 Year of relevant experience
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Bachelor’s Degree in Information and Communication Technology
0 Year of relevant experience
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Bachelor’s Degree in ICT Engineering
0 Year of relevant experience
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Bachelor’s Degree in Information Technology Management
0 Year of relevant experience
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Bachelor’s Degree in Computer Applications
0 Year of relevant experience
Required competencies and key technical skills
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Problem solving skills
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Time management skills
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Risk management skills
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Resources management skills
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Understanding of ICT specifications for different equipment, PCs, Printers, scanners
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Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
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Ability to convert high-level customer needs into a technical development strategy
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Ability to manage and troubleshoot TCP / IP networking issues
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Experience in Desktop Support, Network Administration and System Administration
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Ability to repair PCs and other hardware equipment
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Decision making skills
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High level of integrity, confidentiality and professional ethics;
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Ability to exercise tact and discretion in preparing, handling and disclosing information of a confidential, controversial or sensitive nature
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Analytical and problem solving skills
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Skills in Fluent in Kinyarwanda, English and/ or French; knowledge of all is an advantage,
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Integrity skills
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Result oriented
Psychometric Languages
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English
Psychometric Domains
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Problem solving
Competence / Skills
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Analytical skills
Competence / Skills
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Time management
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Self-report measures
Behavior and attitude
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