IT Help Desk Officer at Rwanda Information Society Authority (RISA): (Deadline 26 August 2025)

• Support personnel, and act as focal point when end-users face hardware, software, or system issues; • Administer desktop computers, printers, IP telephone, servers and related equipment (monitor, hard drive, keyboard, etc..), software deployment, security updates and patches; • Keep inventory of all equipment, software, and licenses; • Monitor and work on responding quickly to incoming requests related to IT issues; • Maintain user PC, including upgrades and needed configurations; • Monitor the LAN or WAN infrastructure in the office; • Make sure the PC’s/ Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly; • Taking care of all the networking issues and troubleshoot it as soon as possible; • Maintaining and creating a document management system to protect and restore the data; • Provide phone, remote access, and desktop support of Intel based hardware and software systems; • Track assigned tasks throughout problem solving life cycle using the firm’s Help Desk system; • Must maintain accurate and timely service tickets; • Maintain licensing compliance and asset tracking databases of hardware and software; • Serve as local data recovery expert of failed hard drives and PC based systems; • Assist users in configuring approved wireless devices.