IT Help Desk Officer Under Statute at UNIVERSITY TEACHING HOSPITAL OF BUTARE (CHUB): (Deadline 20 October 2023)
Job description
1. Ensure proper management of ICT equipment
• Ensure all ICT equipment are secured with antivirus;
• Ensure maintenance/repair of ICT equipment;
• Provide technical assistance to CHUB staff;
• Troubleshoot and report hardware and software problems, and replace defective components.
• Plan and ensure the implementation of the preventive and curative maintenance;
• Supervise the outsourcing maintenance activities
• Solve problems when a user or an automated monitoring system informs them that a problem exists
• Research and make recommendations on server system administration
• Provide a quick IT equipment user support
2. Insure the proper functionality of Applications and systems
• Configure and ensure the proper functioning of the CHUB server;
• Ensure the security of Systems and applications
• Update users‟ accounts on the server;
• Ensure regular backups of CHUB data;
• Manage CHUB emails and its space
• Prepare space for telemedicine events;
• Troubleshoot telemedicine technical problems;
• Report regular telemedicine‟s activities,
• Provide to CHUB staff ICT trainings
• Ensure Confidentiality, integrity and security of all CHUB data including patients data
3. Ensure the availability and security of CHUB Network
• Ensure proper functioning of firewall/router;
• Ensure proper communication between firewall/router and switches ;
• Ensure availability of internet connectivity
• Configuration of a network Switches and routers and related network equipment
• Ensure that the network infrastructure is secure and running;
• Provide maintainance to network infrastructure and equipment
• Apply operating system updates, patches, and configuration changes;
• segments, intranets, and other data communication systems.
• Ensure the connectivity and functionality of CCTV camera
• Set up wireless Network for all CHUB services and ensure that it is available and working
4. Prepare periodic reports and train CHUB staff on new technologies
• Prepare and submit Day/monthly and Annual reports to the supervisor;
Certifications in A++, N++,MCIP, MCSA, CCNA, are an added advantage.
Minimum Qualifications
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Advance Diploma in Information Management
0 Year of relevant experience
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Advanced diploma in Software Engineering
0 Year of relevant experience
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Advanced diploma in Computer Science
0 Year of relevant experience
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Advanced diploma in Computer Engineering
0 Year of relevant experience
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Advanced diploma in Information and Communication Technology
0 Year of relevant experience
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Bachelor’s Degree in Computer Science
0 Year of relevant experience
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Bachelor’s Degree in Computer Engineering
0 Year of relevant experience
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Electronics and Telecommunication Engineering
0 Year of relevant experience
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Bachelor’s Degree in Telecommunication Engineering
0 Year of relevant experience
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Bachelor’s Degree in Information Communication & Technology
0 Year of relevant experience
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Bachelor’s Degree in Electronics Engineering
0 Year of relevant experience
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Bachelor’s Degree in Software Engineering,
0 Year of relevant experience
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Bachelor’s degree in Information Management system
0 Year of relevant experience
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Advanced Diploma (A1) in Electronics Engineering
0 Year of relevant experience
Competency and Key Technical Skills
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Integrity
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Strong critical thinking skills and excellent problem solving skills.
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Inclusiveness
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Accountability
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Communication
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Teamwork
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Client/citizen focus
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Professionalism
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Commitment to continuous learning
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Ability to convert high-level customer needs into a technical development strategy
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Good understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc.;
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Communication skills
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Resource management skills
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Problem solving skills
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Decision making skills
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Time management skills
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Risk management skills
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Results oriented
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Digital literacy skills
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Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
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Proficient in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile, telecommunications networks
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Ability to manage and troubleshoot TCP IP networking issues
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Ability to repair PCs and other hardware equipment
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Demonstrate a high degree of professionalism and integrity
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Analytical skills;
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Creativity and Innovation
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Having experience in Desktop Support, Network Administration, System Administration is an added advantage
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Integrity skills
https://recruitment.mifotra.gov.rw/#/welcome
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