IT Lab Technician Nyarugenge Campus at University of Rwanda (UR): (Deadline 22 April 2025)

1. Managing, maintaining and supervising ICT Student Computer Labs Hardware management:  Setting up and configuring computer workstations, servers, and peripherals.  Installing and upgrading hardware components like RAM, hard drives, and graphics cards.  Performing routine maintenance checks on lab equipment.  Identifying and resolving hardware malfunctions • Software management:  Installing and updating operating systems and application software on lab computers.  Managing software licenses and deployments • Troubleshooting software issues and application errors Network administration:  Maintaining network connectivity within the lab, including troubleshooting network problems  Managing network access and user permissions Lab support:  Providing technical assistance to lab users with computer-related issues  Assisting with setting up lab experiments and demonstrations  Maintaining proper documentation of lab procedures and equipment usage Safety and security:  Enforcing lab safety protocols regarding equipment usage and data security  Maintaining a clean and organized lab environment 2. Provide basic technical support in resolving software, hardware, and networking issues for lab users.  Provide technical expert level, analytical advice, and skills in the strategic development of complex technology and software to support programs of work  Ensure the security of the lab and assist users in the lab by demonstrating the proper use of the equipment and how to use the hardware and software to finish assignments.  Keep the cleanliness of the lab to ensure safety and proper working conditions for the lab users and proper  maintenance of the computers;  Prepare the computer lab schedule, provide backup of software and perform equipment repairs or arrange for repairs to be completed 3. Relevant qualification and other requirements  Bachelor Degree is required in Computer Science, Computer Engineering, Information and Communication Technology, Electronics and Telecommunication Engineering  Technical knowledge: Strong understanding of computer hardware, operating systems, networking protocols, and common software applications  Troubleshooting skills: Ability to diagnose and resolve technical issues efficiently  Attention to detail: Accurate record-keeping and meticulous approach to maintaining lab equipment  Communication skills: Clear ability to explain technical concepts to non-technical users  Fluency in English is essential.  Female candidates are strongly encouraged to apply. 4. Desirable Experience  Relevant experience in the specific field: 5 years working experience in IT security analysis  Comparable experience in the Sector:  Experience of working with relevant specialized equipment, software/hardware  Comprehensive knowledge of the work practices, processes and procedures relevant to the function:  Independently and without close supervision 6. Added advantage  Working knowledge of the activities of other functions relevant to the position 6. Required documents  Copy of national identity card  Copy of degree certificate and degree equivalence issued by the Higher Education Council (in case the degree was obtained outside Rwanda)  Resume/CV  Any other evidence to support the applicant’s information related to the position requirements