JOB AT Commercial Bank of Africa (CBA) : Retail Banking Coordinator : ( Deadline : 05 June 2019 2019 )
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CBA has a proud heritage as one of East Africa’s leading financial institutions and has for the past 50 years set the standard for personalized service and customer relation excellence. We attribute our success to the way in which we grow and nurture our talent. By aligning our values of elegance, prestige, comfort and confidence with an ethos of high performance and distinction, our brand promise is realised for both our customers and employees, giving them the opportunity to “get more out of life,” If you believe that excellence is not an act, but a habit, then send your application letter and CV to cbar.recruitment@cbagroup.com by 5th June 2019.
Retail Banking Coordinator
Job specifications
The purpose of this role is to drive and deliver exceptional retail business performance, through the provision of efficient business management, powerful leadership, team development and achievement service delivery excellence.
The Retail Banking Coordinator ensures the efficient operations of all CBAR Branches.
The Retail Banking Coordinator may also perform if required the role of Branch Manager
Competence requirements
Leadership to nurture and sustain employee satisfaction, and to manage changes
Selling skills to grow customer numbers and customer product uptake
Relationship Management – managing client relationship so as to ensure value add to the customer and increase in the Bank’s wallet share
Operational Risk Management skills to minimize exposures to and impact of operational risks inherent in branch service delivery
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes
The role is responsible for branches performance in terms of sales, building and maintaining business and customer relationships, soliciting and developing new relationships, promoting the bank’s public image and communication between all locations and bank leadership.
Branch structure and application of established policies, processes, procedures and tools in achieving compliance requirements, optimal efficiency, resource utilization and cost containment
Qualification and Experience Requirements
University Degree – or master’s degree in Business-related course is an added advantage
Proficiency in computer use including MS Office tools and banking systems
At least 8 years banking experience four (4) of which must be in a branch management role; at least four (4) within business development.
To view the full job profile, visit www.cbagroup.com/rwanda/careers. Send your application letter and CV to cbar.recruitment@cbagroup.com by 5th June 2019.
Note: No hard copies will be allowed
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