JOB AT Inkomoko Entrepreneur Development : Assistant Manager : ( Deadline : 15 May 2019 )

JOB AT Inkomoko Entrepreneur Development : Assistant Manager : ( Deadline : 15 May 2019 )

About Inkomoko Entrepreneur Development

Inkomoko is a business consulting firm that works with micro, small, and medium enterprises in Rwanda to develop powerful strategies to increase their profits, help them grow, and create jobs. Founded in 2012, Inkomoko identifies Rwandan and refugee entrepreneurs.

Inkomoko partners with Southern New Hampshire University (SNHU) to offer online educational degrees to refugees in Rwanda. Since SNHU uses an online platform, it is essential that SNHU provides customers with the best user experience. The SNHU Customer Liaison, Technology Help Desk position is a critical part of SNHU’s work in Rwanda.

Project Summary:

Southern New Hampshire University (SNHU), in partnership with Inkomoko Business Development, has launched an online education assessment center in Kigali.

Position Summary:

The Assistant Manager is a member of the lead staff at the SNHU assessment center, and is responsible for training and supporting a team of Reviewers, each of whom evaluates student project submissions using a pre-existing rubric designed specifically for each project. The Assistant Manager is responsible for ensuring consistency of evaluations across Reviewers and providing direct feedback to Reviewers on their performance. Also, the Assistant Manager is responsible for reviewing their own caseload of student projects. The Assistant Manager will work effectively across teams and departments.

Title : Assistant Manager

Reports to : Manager, Education Assessment Center

Location : SNHU Assessment Center, Kimihurura, Kigali

(located at Fairview Building, across Lemigo Hotel)

Work Hours : Full time, 40 hours per week

Primary Duties and Responsibilities:

MANAGEMENT & STAFF SUPERVISION

Provide day to day support and supervision to of a team of Reviewers
Monitor and report on the weekly progress and areas of improvement of the assessment center and provide reports to SNHU as requested
Consistently evaluate and conduct performance reviews of assessment center employees, both verbally and in writing as required for development as well as on a timeframe as requested by SNHU
Other duties as required to ensure the success of the assessment center

EDUCATION ASSESSMENTS

Implement quality assurance processes
Support academic integrity validation
Use rubrics and supplemental information to provide fair and consistent evaluations with encouraging, specific, and actionable feedback
Perform evaluations and communicate with students through a Learning Management System
Respond to student outreach swiftly and return evaluations to students within 48 hours of submission
Attend in-person, online video and telephone meetings with team members
Protect student privacy
Work in a team, both as a leader and active follower as required both in person and digitally
Assess with integrity, honesty, and ethically

Minimum Qualifications:

Qualifications include:

Master’s Degree or enrolled in a Master’s Degree program
Proven ability to take initiative and build strong productive relationships
Ability to Identify individual and team performance opportunities
Demonstrated ability to be flexible/adaptable in exercising judgment in a dynamic environment
Prior college-level experience with non-traditional and online learning preferred
Knowledge or expertise in competency-based education
Ability to score consistently using a rubric
Skill working in an electronic management system
An encouraging and respectful attitude toward all students and colleagues; “can-do” Attitude
Demonstrated level of English fluency at the academic/higher education level
Ability to work collaboratively in a team setting
Demonstrated fluency in the use of technology, especially software applications
Demonstrate ability to learn and utilize rapidly changing technological platforms
Fluency in at least one or more East African languages (Kinyarwanda, Kirundi, French, Swahili) preferred

Cultural Qualifications

Inkomoko’s core beliefs and values enable us to achieve our vision and mission. Our employees embody the key tenants of the company’s culture. In addition to the skills above, all candidates must demonstrate our core values:

Purpose: be solutions-oriented and produce high-quality work and be a global leader.
Achievement: push yourself to reach beyond what you think is possible.
Improvement: Be humble and committed to continuous learning and growing. Improve through giving and receiving open and accurate feedback
Bravery: willing to take risks and create a safe space for others to take risks. Be compassionate and inclusive.
Turikumwe (We are together): Take time to appreciate colleagues, celebrate success, and hold each other up in hard times. We eat goat.

Working Conditions & Physical Requirements:

The Assistant Manager will work at the Kigali, Rwanda Assessment Center 5 days a week.
The 1st-floor office has dedicated parking spaces, break room, conference rooms, and lots of natural light, co-located with Inkomoko Business Development.
Best practice is to evaluate all projects assigned to the Reviewer and respond to every comment or question by a student each day. Work will be completed using a computer provided by the assessment center.

Compensation:

The Assistant Manager will be offered the minimum of a competitive salary, health insurance, paid leave (including sick, vacation, and maternity/paternity), and a one-year contract, renewable at the end of the contract period, depending on performance.

To Apply:

Please email your cover letter including your salary requirements and your CV to snhugem@gmail.com

Include “Assistant Manager” in the email subject line.

Please address cover letter to Rachael Sears. Cover letters addressed to Dear Sir will not be considered.

Deadline to apply is May 15, 2019.