Job at Rwanda Education Board: Customercare Officer( under contract) (Deadline: 10 August 2018)

Job at Rwanda Education Board: Customercare Officer( under contract) (Deadline: 10 August 2018)

Job at Rwanda Education Board: Customercare Officer( under contract) (Deadline: 10 August 2018)

Job Description

– Receive inbound calls from Customers

– Answer participant all questions, as well as question participants to obtain full understanding of what information is being requested.

– Document all calls with regards to participant inquires accurately .

– Follow
– up with participants within a 9
– hours period in regards to the initial phone call.

– Provide quality customer service on every call.

– Communicate clearly and effectively with participants.

– Promote good listening skills.

– Manage length of calls.

– Recognizing and managing assertive customer calls.

– Promote teamwork and call REB success.

– Review monthly publication of Effective Telephone Techniques

 

Job Profile

Bachelor’s Degree in Communication, Public Relations, International Relations, Journalism, Marketing, Linguistics and Literature.

Key technical skills and knowledge required:

– Excellent interpersonal skills;

– Knowledge in Customer care satisfaction;

– Knowledge in Hospitality management;

– Public speaking skills;

– Time management skills;

– Organizational skills;

– Excellent communication skills;

– Computer skills;

– Fluent in Kinyarwanda, English or French; knowledge of all these three (3) languages is an advantage.
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