JOB ATATECAR GARAGE : Front Desk/Receptionist : ( Deadline : 30 August 2019 )
POSITION: Front Desk/Receptionist
A Front Desk Clerk represents the first point of contact with the clients of a business. They perform essential front desk administrative duties including Receiving Vehicle answering phone calls, greeting clients.
Description of tasks
receiving vehicles entering the garage
Day by day, make appointments, welcome customers, analyze their needs and offer services
Initiate the first contacts with the customer, in order to understand and understand his statements about the breakdowns related to his vehicle
Carry out the necessary recordings on the necessary information sheet (vehicle mark, license plate number, chassis number, date of entry of the vehicle, customer contacts, etc.).
Establish a checklist of the material elements onboard the vehicle
Forward the vehicle to a garage technician who makes the diagnosis and establishes a quote which will be brought to the customer’s approval
forward the customer’s requests to the garage technician and establish the repair order
Inquire that the garage technician has made the first diagnosis in good and form to predict the duration of the intervention and commit to a date of restitution
Book the appointment to the customer for the withdrawal of his vehicle following the commitment of the garage technician
To be reassured by a regular follow-up of the progress of the repair works, in order to be able to respect the promise given to the customer
Join the garage and the customer by organizing the pick-up and return of the vehicles.
When returning the vehicle to the customer, explain the work done on his vehicle
the receptionist must be the most attentive to the constraints of the customers.
Take into account the downtime of the vehicle and organize the work as best as possible.
Become a key contact with the client on behalf of ATECAR
Proper return of the vehicle to the customer and materials that were first received at the first reception
Obtain the client’s signature when returning automobile keys or license plates
Serve all clients with courtesy and professionalism and direct them to the appropriate person or service.
Perform other administrative duties as required by management
QUALIFICATIONS/REQUIREMENTS
High school diploma in automobile Mechanic or relevant qualification in an Automobile mechanic
Must have a valid driving License
A minimum of 1-2 years’ proven experience in a similar role.
Good understanding of office administration, Vehicle Inspection on Arrival and basic bookkeeping practices.
Superb written(English, French, and Kinyarwanda) and verbal communication skills.
Excellent organizational and multi-tasking abilities.
Strong knowledge of MS Office programs (Excel, Word, PowerPoint)
HOW TO APPLY
Interested candidates should submit their application through email: [email protected], and copy [email protected] including a summarized CV with 3 references, Copy of diploma/Certificate and motivation letter with “front desk/ Receptionist Application” in the subject line. The motivation letter should explain why you are the best candidate for the position and how you can help grow the company and yourself. Applications will be accepted until August 30th, 2019,
Only selected candidates will be contacted.
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