2 JOB POSITIONS AT Jibu Rwanda : Franchise Support Associate : ( Deadline : 27 July 2019 )
Franchise Support Associate
(2 positions available in different locations)
Location: 1 position in Kigali, Rwanda & 1 position in Goma, DRC
Reports to: Managing Director Rwanda
Start date: August 2019
Applications will be reviewed on a rolling basis.
Jibu is a social enterprise pioneering a powerful new model that provides opportunities for entrepreneurs in underserved, emerging market communities to own businesses that ensure access to basic human necessities, with water as an anchor product. Jibu has scaled a network of locally owned, financially independent and self-sustaining franchises that provide safe drinking water to their communities while offering life-changing training and employment.
Driven by a belief in the power of eye-to-eye partnership to unleash latent entrepreneurial talent, Jibu is transforming the challenge of addressing basic human needs into an expansive opportunity that allows thousands of entrepreneurs to build lasting solutions, one neighborhood at a time. The company’s ultimate vision is to train, finance, and grow a network of co-invested business owners who will revolutionize the way critical resources participate in emerging markets. For additional information, please visit: http://jibuco.com/
The Successful Candidate:
Jibu is looking for a growth-oriented, ambitious Franchise Support Associate with strong inter-personal skills ready to commit a minimum of two years to contribute to a rapidly expanding company making a meaningful social difference.
The primary role of the Franchisee Relations Associate is to initiate, maintain and grow relationships with franchisees, corporates and government officials that will increase Jibu’s insight into activities and trends in our markets, enable strategic partnerships with external partners, and expand Jibu’s market share and customer base. The Franchise Support Associate will work with internal team members and external partners to monitor and support franchisee performance, manage projects and regularly report on KPIs and other key deliverables.
Duties and Responsibilities:
Develop strong relationships with Jibu franchisees and a deep understanding of their challenges and strengths
Monitor franchisee performance against targets and flag potential issues
Promote high-quality sales, supply and customer service processes
Regularly track and report on territory performance, potential issues, and opportunities to the Jibu Rwanda management team
Assist and work with the franchisee to achieve coverage targets
Assist and work with the franchisee to manage trade loyalty programs
Participate in training and development of franchisees and their support staff
Plan and manage reports and evaluations between Jibuco and franchisees
Qualifications & Experience Requirements:
Previous experience working as a Customer Service/Sales Leader/Manager or a track record of managing client relationships
Bachelor degree or diploma in a related field
At least 2-3 years prior working experience
Understanding of business and entrepreneurship in order to be able to coach franchisees and staff
Takes initiative, does not wait to be told what to do
Strong project management and operations skills
Proficient with Microsoft Office, including Excel, Word, and PowerPoint
Perfect written and spoken English & Kinyarwanda (for Kigali-based position), Swahili & French (for Goma-based position), other local languages a plus
Experience with a franchise model a plus
Experience working in a multi-unit business environment a plus
NOTE: This position is open only to Rwandan or DRC nationals or persons holding a valid work permit for Rwanda or DRC.
Compensation: Commensurate with experience
To apply: Send resumes and cover letter to [email protected] not later than 22nd August 2019. We will be reviewing applications on a rolling basis, so please apply as soon as possible. Due to the volume of applications, we may not be able to respond to every individual application we receive. If you do not receive an invitation for an interview from us within 4 weeks of applying, please consider your application unsuccessful.