JOB AT AT UNIVERSITY TEACHING HOSPITAL OF KIGALI : Senior customer care : ( Deadline : 16 July 2019 )
1. Maintain a thorough knowledge of all departments, our hospital network, services deliveries so that customers are provided with accurate information on the provider and proceed general queries with confidence at all times.
2. Deal competently with customer complaints and take all possible actions to resolve the issues to their fullest satisfaction with minimal intervention of team leaders of Ethic committee leader.
3. To establish excellent relationships of health care providers to managers of the hospital.
4. To conduct regular visits to the frontlines at the point of service & to listen to their concerns and feedback
5. Ensuring Customer image outside CHU
6. Make a weekly report on claims or complaints from customers
7. Make a weekly, monthly, quarterly and annual report on the evaluation of activities
8. Submit monthly, quarterly and annually report to the supervisor
9. Perform other related duties as required
A0 in social work, sociology, clinical psychology or public health with background in health sector.