JOB AT COGEBANQUE : CUSTOMER CARE & CALL CONTACT OFFICER : ( DEADLINE: 18 January 2019 )
COGEBANQUE is looking for inspired innovators, self-driven and highly creative personalities to collaborate with the bank in taking it to the next level of success. If you feel you have what it takes, we would like to hear from you
To effectively respond to customer issues, complaints and inquiries received in the call centre; keeping customer satisfaction at the core of every decision.
WHAT YOU WILL DO
Manage customer issues and queries through inbound and outbound calls in a timely manner
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Participate in telesales (outbound calls) to customers in relation to specific sales/marketing promotional campaigns.
Educate customers on product details and key selling points of products and technologies.
Complete relevant documentation as required maintain an accurate record keeping system (manually and electronically).
Analyse information and prepare reports and documents as required
Respond to customer emails in a professional manner.
WHAT YOU NEED TO HAVE
General and Behavioral
Excellent oral and written communication
Ability to manage relationships and expectations on various levels
Excellent interpersonal skills
Good planning and organisation skills
Education & Qualification
A Bachelor’s degree in Business, Commerce, Marketing or related field.
At least 3 years’ experience in Customer Care and Call Center in big institution.
Understanding of product development and research
Knowledge of social media management is required
HOW TO APPLY
Interested candidates will send their application via email at [email protected] by or before 18th January 2019 marking the subject as “The Job You Are Applying For“. Eg: “Customer Care and Contact Center Officer”
Only shortlisted candidates will be contacted!
Done at Kigali, on 4th January 2019
Mary Ashimwe Louis de Montfort Mujyambere
Director of Human Resources and Administration Director of Operations and Acting Managing Director