JOB AT MINISTRY OF EDUCATION : ICT Support Officer : ( Deadline : 01 March 2019 )
. Provide technical support services for Infrastructure such as desktops and mobile clients, servers, operating systems, storage.
. Provide basic ICT Technical expertise, feedback and guidance.
. Support the development and configuration of Application Software required.
. Provide technical and infrastructure support for the ICT environment
. Provide technical support service to users in a professional manner.
. Identify appropriate technical solutions to business problems.
. Record, analyze and resolve basic incidents and problems related to ICT solutions.
. Monitor and maintain performance of ICT services ensuring adequate capacity and availability of services taking both
. Maintenance of technical documentation and ICT procedures to ensure they are current.
. Maintenance of relevant inventories (including Media, Software and Hardware).
. Develop user requirements and specifications for software and IT equipment
. Work with software/hardware suppliers in the development and implementation of solutions.
. Implementation of new equipment, technology acquisitions, software solutions and upgrades
Bachelor’s Degree in Computer Science, Software Engineering, Computer Engineering, Information and Communication Technology, Information Management System, Electronics and Telecommunication Engineering and Certifications in A+, N+ is required; Certifications in CCNA, MCSE, MCSD, MCTs (NET), LAMP/WAMP Framework or MCITP are an added advantage. Key technical skills & knowledge required:
– Knowledge of Rwanda’s ICT Policies and Strategies as well as National ICT Policy;
– Deep Understanding of information technology and telecommunications;
– Capacity to research and analyse technology problems, issues, and program requirements;
– Knowledge of computer hardware/software technologies;
– Interpersonal skills;
– Communication skills;
– Negotiation skills;
– solving skills;
– Analytical skills;
– Fluent in Kinyarwanda, English or French; knowledge of all these three (3) languages is an advantage.