Job at Ministry of Public Service and Labour : Public Service Delivery Inspector (10 July 2018)
Carry out inspections in the Central Government to ensure that existing service delivery instruments (service charters, administrative procedure manuals, front desks) are fulfilling their intended purpose
Develop strategies (guidelines, check
– list, questionnaires, interviews, online forms, etc.) to conduct Citizen satisfaction survey at regular intervals among the Central Government
Compile aggregated data from respective institutions to reveal the status and trends of the public service delivery in the Central Government
Provide an annual report on Citizen satisfaction rate in the Central Government and recommendations thereof
Organize workshop and disseminate annual status and trends on citizen satisfaction rate in the Central Government
Develop the monitoring plan
Verify whether public institutions delivery systems comply with QMS requirements
Liaise with RSB and Institutions in the Central Government for adequate and timely facilitation
Provide quarterly institutional report on the status of the Quality Management System implementation in the Central Government
Provide consolidated annual report on QMS implementation status in the Central Government
Identify area to be advised on
Develop the advisory report
Participate in the service delivery joint forum with MINALOC, RGB, RDB and RSB to establish mitigating mechanisms vis
– vis service delivery prominent issues
Conduct MIFOTRA Citizen satisfaction survey to show areas of improvement
Participate in the preparation and implementation of the inspection plan
Provide report on all handled cases related to service delivery in MIFOTRA.
A0 in Human Resources Management, Public Administration, Political Sciences, Management, Sociology, Social work and Social administration.
Key technical skills and knowledge required:
– Service delivery skills
– Communication skills;
– Computer skills;
– Interpersonal skills;
– Excellent organizational and time management
– Good interpersonal skills.
– Stress management skills;
– Fluent in Kinyarwanda, English and/ or French ; knowledge of all is an advantage.