Job at RWANDA ENVIRONMENT MANAGEMENT AUTHORITY: Receptionist (Deadline: 29 May 2018 )

Job at RWANDA ENVIRONMENT MANAGEMENT AUTHORITY:  Receptionist (Deadline: 29 May  2018 )


Job at RWANDA ENVIRONMENT MANAGEMENT AUTHORITY: Receptionist (Deadline: 29 May 2018 )

Job Description

Functions and tasks: 1. Manage REMA visitors
– Welcome and orient visitors in respective units;

– Exhibit professional behaviour and positive impression to visitors to reflect REMA good image and ensure visitors satisfaction;

– Provide visitors with useful information about the Institution as and/or when required;

– Provide key brochures/newspapers to visitors;

– Connect visitors with relevant Managers;

– Provide positive feedback to customers and manage their complaints.
2. Share information to relevant Authority, staff or stakeholders

– Listen very carefully, answer incoming calls, and explain services that REMA offers;

– Properly handle stakeholders inquiries;

– Manage appointments as may be required by the visitors to the related staff;

– Reply to mails while necessary.
3. Report to the Director of Administration and Finance
– Follow instructions of the Director of Administration and Finance on how to provide specific information to provide to REMA visitors;

– Prepare and submit on regular basis a report of the reception to the Director of Administration and Finance

 

Job Profile

A2 in Secretariat Studies, Human Sciences, Or A1 Secretariat Studies, Office Management, Public Administration, Administrative Sciences, Management.

Key technical skills & Kniwledge required:



– Strong interpersonal and communication skills

– High attenstion to detail

– Able to stand for extended period of time

– Avid understanding of of front desk operations

– Good time management skills

– Excellent telephone etiquette

– In
– deph knowledge administrative and clerical protocols

– Knowledge of customer services practices

– Highly skilled in in handling incoming calls and routing them appropriately

– Highly skilled in greeting visitors and directing them to the right person or section

– In
– deph knowledge in managing guests’ books and issuing security passes

– Hands
– on experience in giving information and answer questions

– Proven record of answering calls and taking messages

– Demonstrated ability to deal with phone and email inquiries

– Able to keep an organized reception area

– Comprehensive knowledge of organizing and reading materials in the waiting area

 

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