Job at RWANDA STANDARDS BOARD :Service Standards Officer ( Deadline :13 June 2018 )

Job at RWANDA STANDARDS BOARD :Service Standards Officer (  Deadline :13 June 2018 )

Job at RWANDA STANDARDS BOARD :Service Standards Officer ( Deadline :13 June 2018 )


Job Description

1. Development of national standards in the service areas

– Carry out standards need assessment for identification of priority standards to be developed

– Map the priority topics with already existing relevant international, regional or other national or foreign standards

– Prepare annually standardization work programmes

– Prepare preliminary draft standards

– Convene and conduct Working Group, Subcommittees, and Technical committee meetings and act as secretary to the Committees

– Prepare Committee drafts, Rwanda Draft Standards and Final Draft Rwanda standards
2. Participation in regional/ international standardization activities in the areas of services

– Propose and provide working draft for regional/international technical committee consideration as new work items

– Consider and approve proposals from member States as new items

– Convene and conduct National Consultation meetings or Mirror Committee meetings and act as secretary to the committees

– Represent RSB in Regional/international technical committee meetings (ISO, CODEX Alimentalius, ARSO, COMESA, EAC, etc.) and represent Rwandan interests

– Act as Secretary of the regional/international technical committee for which Rwanda hosts the secretariat
3. Standards awareness to stakeholders

– Prepare training materials

– Conduct awareness workshop

Job Profile

A0 in Hospitality, Marketing, Tourism, Management, Education or Sociology, Social Work


Key Technical Skills and Knowledge Required:

– Understanding Service Standards policies and strategies,
– Knowledge in performance targets relating to Services;
– ability to provide innovative technical solutions, strategies and good options;
– Knowledge in measuring Service Standards;
– Advanced verbal and written communication skills, including negotiation, and presentation,
– relationship management skills, including partnering, group facilitation, interviewing, consulting, and influencing
– leadership skills, including coaching, team
– building, problem solving, conflict resolution, consensus
– building;
– Provides innovative solutions to complex and critical technical issues affecting multiple disciplines and work groups
– High analytical Skills;
– Time management Skills;
– Knowledge of Monitoring and Evaluation concepts, systems and tools;
– Computer Skills;
– Complex Problem Solving;
– Time management Skills;
– Fluent in Kinyarwanda, English and/ or French; knowledge of all is an advantage.





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