- Job at the US Embassy Rwanda : Telephone Operator/Receptionist – All Interested Applicants (Deadline: 24 October 2018)
- Announcement Number:
- KIGALI-2018-031 RA
- Hiring Agency:
- Embassy Kigali
- Position Title:
- Telephone Operator/Receptionist – All Interested Applicants / All Sources
- Open Period:
- 10/17/2018 – 10/24/2018Format MM/DD/YYYY
- LE – 0605 4
- (RWF) FRw7,184,451
- Promotion Potential:
- Duty Location(s):
- For More Info:
- Hiring Path:
- • Open to the public
- Who May Apply/Clarification From the Agency:
- All Interested Applicants / All Sources
- Security Clearance Required:
- Public Trust – Background Investigation
- Appointment Type
- Appointment Type Details:
- Indefinite subject to successful completion of probationary period
- Marketing Statement:
- We encourage you to read and understand the Eight (8) Qualities of Overseas Employees (https://careers.state.gov/wp-content/uploads/2018/02/Eight-Qualities-of-Overseas-Employees.pdf) before you apply.
- The U.S. Mission in Kigali is seeking eligible and qualified applicants for position of Telephone Operator/Receptionist.
The work schedule for this position is Full time (40 hours per week).
- Supervisory Position:
- Relocation Expenses Reimbursed:
- Travel Required:
- Not Required
Under the supervision of the Switchboard/Reception Supervisor, the incumbent operates Embassy switchboard, answers incoming calls, answers general requests for information, and transfers incoming calls to the appropriate office. S/he acts as receptionist, answering visitors’ inquiries and notifying offices of visitors. Places outgoing telephone calls and keeps relevant records to assist Financial Management with billing.
Qualifications and Evaluations
- EXPERIENCE: At least two years experience of clerical duties in an office environment is required.
- Education Requirements:
- Completion of secondary school is required.
- LANGUAGE: Level III (Good Working Knowledge) of English, Kinyarwanda and French language is required. (This may be tested).
- All applicants under consideration will be required to pass medical and security certifications and complete a mandatory probationary period for LE Staff.
EQUAL EMPLOYMENT OPPORTUNITY: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs. The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliation. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.
Benefits and Other Info
- Locally Employed Staff, including Members of Household (MOHs), locally-resident EFMs and Third-Country Nationals (TCNs), working at the U.S. Mission in Kigali may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
- Other Information:
- HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
(1) AEFM / USEFM who is a preference-eligible U.S. Veteran*
(2) AEFM / USEFM
(3) FS on LWOP and CS in LWOP **
* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of the most recent Member Copy Four (4) of the DD-214, Certificate of Release or Discharge from Active Duty, and, if applicable, a letter from the U.S. Department of Veterans Affairs. If claiming conditional eligibility for U.S. Veterans’ preference, applicants must submit proof of conditional eligibility. If the written documentation confirming eligibility is not received in the HR office by the closing date of the vacancy announcement, the U.S. Veterans’ preference will not be considered in the application process. Mission HR’s decision on eligibility for U.S. Veterans’ preference after reviewing all required documentation is final.
** This level of preference applies to all Foreign Service employees on LWOP and CS in LWOP status with re-employment or reinstatement rights back to their agency or bureau.
What is an EFM, USEFM, AEFM, MOH, etc? (https://careers.state.gov/wp-content/uploads/2018/04/VA-Definitions-and-Additional-Employment-Considerations.pdf)
ADDITIONAL SELECTION CRITERIA:
1. The Mission may consider any of the following when determining successful candidacy: nepotism, conflicts of interest, budget, and residency status.
2. Current employees of the Mission who have not successfully completed their initial probationary periods are not eligible to apply. Current employees with an Overall Summary Rating of Needs Improvement or Unsatisfactory or MBC score of 100 points or less, on their most recent Employee Performance Report (EPR) are not eligible to apply.
3. Current employees of the Mission hired on a Family Member Appointment (FMA) or a Personal Service Agreement (PSA) are not eligible to apply within the first 90 calendar days of their employment. This does not apply for employees on a PSA (Temp), or those are hired on a When Actually Employed (WAE) or intermittent work schedule.
4. Candidates who are EFMs, USEFMs, AEFMs, or MOHs must have at least one year remaining on their sponsor’s tour of duty to be considered eligible to apply for this position.
How to Apply
- How to Apply:
- All candidates must be able to obtain and hold a Public Trust clearance.
To apply for this position applicants must electronically submit the documents listed below to be considered for employment. Failure to do so may result in a determination that the applicant is not eligible and qualified.
To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site https://rw.usembassy.gov/embassy/jobs/
- Required Documents:
- • CV
• High School Diploma
• DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)
• List of references
• Copy of Travel Orders
- Next Steps:
- Applicants who are invited to take a language, skills, or who are selected for an interview will be contacted via email.
Thank you for your application and your interest in working at the U.S. Mission in Kigali.