Jobs at RWANDA EDUCATION BOARD: Customer Care Officer ( Deadline: 09 May 2018)

Jobs at RWANDA EDUCATION BOARD: Customer Care Officer (	Deadline:	09 May 2018)


Jobs at RWANDA EDUCATION BOARD:Customer Care Officer ( Deadline: 09 May 2018)

 

Job Description

 

– Receive inbound calls from participants with regards to Plans

– Answer participant all questions, as well as question participants to obtain full understanding of what information is being requested.

– Document all calls with regards to participant inquires accurately .

– Follow
– up with participants within a 9
– hours period in regards to the initial phone call.

– Provide quality customer service on every call.

– Communicate clearly and effectively with participants.

– Promote good listening skills.

– Manage length of calls.

– Recognizing and managing assertive customer calls.

– Promote teamwork and call REB success.

– Review monthly publication of Effective Telephone Techniques


Job Profile

Bachelor’s Degree in Communication, Public Relations, International Relations, Journalism, Marketing, Linguistics and Literature.

Key technical skills and knowledge required:

 

– Excellent interpersonal skills;


– Knowledge in Customer care satisfaction;

– Knowledge in Hospitality management;

– Public speaking skills;

– Time management skills;

– Organizational skills;

– Excellent communication skills;

– Computer skills;

– Fluent in Kinyarwanda, English or French; knowledge of all these three (3) languages is an advantage.

 

CLICK HERE TO READ MORE AND KNOW HOW TO APPLY

 

 






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