Jobs at RWANDA FORENSIC LABORATORY : Front desk officer (Deadline: 01 Jun 2018 )

Jobs at RWANDA FORENSIC LABORATORY :	Front desk officer (Deadline:	01 Jun 2018 )


Jobs at RWANDA FORENSIC LABORATORY : Front desk officer (Deadline: 01 Jun 2018 )

 

Job Description

• Responsible for the management of all aspects of the Front Desk functions, in accordance with Laboratory standards;
• Directs, implements and a service and management philosophy which serves as a guide to respective staff;
• Maintain complete knowledge of and comply with all Divisional policies/service procedures/standards;
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended;
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day;
• Maintain positive guest relations at all times;
• Resolve guest complaints, ensuring guest satisfaction;
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas;
• Undertaking other duties as assigned by his/her superior.

Job Profile

Advanced diploma (A1) or equivalent vocational training certificate with fluency in different languages with working experience of 2 years.

Key technical skills and knowledge required

– Caapable of managing all aspects of the Front Desk functions, in accordance with Laboratory standards;

– Planning and customer care skills;

– Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day;

– Maintain positive guest relations at all times and orietations;

– Resolve guest complaints, ensuring guest satisfaction;
– Effective communication and interpersonal skills;
– Able to speak all official languages used in Rwanda;
– Computer skills

 

CLICK HERE TO READ MORE AND KNOW HOW TO APPLY

 

 

 






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